Department Manager – Sales & Service
- Full Time
About the role
The Department Manager – Sales & Service plays a key leadership role in delivering an exceptional customer experience while driving sales performance, team engagement, and operational effectiveness. This position is responsible for leading a team of associates, executing sales and merchandising strategies, managing inventory, and ensuring operational standards are maintained.
The successful candidate will foster a culture of safety, accountability, and continuous improvement while supporting the store's financial objectives. This role combines hands-on retail leadership with strategic business thinking to maximize sales, profitability, and customer satisfaction.
- Drive sales performance by analyzing results and implementing action plans to achieve goals.
- Lead, coach, and develop associates through ongoing feedback, training, and performance conversations.
- Deliver exceptional customer service and resolve customer concerns professionally.
- Execute merchandising, inventory, and promotional programs to maximize sales and profitability.
- Partner with store leadership to maintain inventory accuracy and product availability.
- Ensure compliance with company policies, safety standards, and operational requirements.
- Identify opportunities to improve efficiency, productivity, and service delivery.
- Promote a culture of safety through active participation in Health & Safety initiatives.
- Foster strong relationships and teamwork across the store.
- Support store-wide initiatives and contribute to an inclusive, positive workplace culture.
- Leverage Microsoft Office Suite, and D365 to support operations and drive productivity.
- Minimum of 2 years' experience in retail leadership, supervision, or management.
- Proven ability to lead and motivate teams in a fast-paced retail environment.
- Strong customer service, communication, and problem-solving skills.
- Experience with inventory management, merchandising, and sales performance management.
- Demonstrated commitment to working in a safety-conscious environment.
- Strong organizational skills with the ability to manage multiple priorities.
- Experience in building materials, home improvement, or a related retail environment is considered an asset.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook); experience with Kronos and D365 is considered an asset.
- Ability to lift up to 55 lbs and stand for extended periods.
- CSA-approved steel-toed footwear is required while on shift.
What We Offer
- Wellness Program
- Employee and Family Assistance Plan
- Employee Discounts
- Medical, Dental, Vision, RRSP Matching, and PTO benefits
- Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization
- Career progression opportunities within store leadership and management roles