Analyst - Digital Implementation

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

We are seeking a Digital Implementation Analyst to join the Digital Technology team. This individual will be responsible for implementing digital menu and restaurant updates across new and existing markets. This individual will be instrumental in ensuring all restaurants’ digital storefronts are accurate and operational. This individual will work cross-functionally to strengthen our menu planning process and drive optimization. This is a key role with significant impact on all areas of the business. This individual will work with a talented team of internal and external resources in a fast-paced, highly collaborative, Agile environment.  Role responsibilities include:

• Support menu product and promotion rollouts, including drafting & proofing communications to the field.

• Manage fee & pricing update logistics, coordinating input from our finance, the marketing and brand team, and our third-party delivery partners.

• Maintain and update all restaurant listings and menus published on digital properties.

• Ensure internal and external teams are informed in a timely manner of all menu changes or new products, programs, and promotions.

• Manage menus and promotions on multiple e-commerce platforms

• Manage multiple project timelines simultaneously.

• Appropriately identify and raise issues and risks to Management and team members.

• Participate in the evaluation of new platforms, tools, and technologies.

• Represent the Digital team at project planning and implementation meetings.

• Evaluate problems and recommend solutions based on system knowledge and anticipated business needs.

• Use analytical skills to monitor trends, diagnose problems, and surface opportunities.

• Assist the execution of product, promotion, coupon creation, and marketing campaign launches. Understand the business needs of department leaders and translate those needs into actionable plans to deliver solutions and measure success.

• Ability to clearly & concisely present insights, in both written and verbal form, at any level of the organization.

• Evaluate problems and recommend solutions based on system knowledge and anticipated business needs.

• Use analytical skills to monitor trends, diagnose problems, and surface opportunities.

• Assist the execution of platform and innovation launches.

WHAT YOU’LL NEED

Essential skills include:

• Ability to facilitate work across high-performance teams to rapidly develop and implement innovative, sustainable solutions.

• Ability to produce clear documentation and reports for project-related work. Includes the ability to clearly present status or other key information to the management team.

• Experience in basic data analysis, reporting, and insights using Excel, Power BI, or similar tools.

• Proficiency in standard office equipment and computer software, including Microsoft Windows, Outlook, Word, Excel, and PowerPoint.

• Strong working knowledge of distributed e-commerce & POS systems in a restaurant or retail environment is preferred.

• Strong analytical skills with exceptional follow-up and sense of urgency.

• Excellent organizational, time management, and prioritization skills.

• Excellent interpersonal, written, and oral communication skills.

• Strong personal commitment to integrity and professionalism.

• Independent thinker and proactive problem solver.

• Ability to self-direct with broad supervision and handle multiple high-priority tasks.

• Handling support tickets promptly

Education and work experience requirements include:

• Bachelor’s degree or equivalent experience preferred but not required.

• Experience working with 3rd party technology service providers, preferably in retail or restaurant ecommerce.

• Experience with distributed restaurant or retail systems preferred but not required.

• Occasional travel may be required (<5% of the time).

WHO YOU ARE 

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.