Business Systems Administrator

The Business Systems Administrator will serve as the subject matter expert for all technology systems and as a help desk escalations channel. The candidate in this role will make significant contributions to our cloud architecture and our technical strategy surrounding BRPs ‘cloud-first’ approach to solutions. The successful candidate will play an integral role in our overall merger and acquisition strategy and will take a hands-on approach to its execution. There will also be a significant role to play in the day-to-day operations of our multi-office (80+ offices) environment.

PRIMARY RESPONSIBILITIES:

• Perform advanced support functions for workstations, enterprise software and office infrastructure platforms
• Lead in planning, implementing, and supporting systems through an aggressive M&A schedule
• Lead in coordinating new office setups
• Auditing of system accounts to ensure licensing and inventory accuracy
• Perform advanced remote troubleshooting through diagnostic techniques
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation and change management
• Support basic IT infrastructure, cloud, and networking
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Other duties and tasks as assigned

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Experience (years and type of experience): 5 years’ technical support experience in an enterprise environment and 2 years of Active Directory and Office365 required; 5+ years’ technical support experience in an enterprise environment and 2+ years of Active Directory and Office365 preferred
• Certification(s): None required; None preferred
• License(s): None required; None preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Basic understanding of network concepts is required (DHCP, DNS, VLANS, etc)
• Experience with ADFS, SSO, and certificates is a plus.
• Experience supporting and troubleshooting Vertafore and DocuSign applications is preferred.
• Strong organizational and customer service skills
• Ability to make decisions with the best interest of the firm and end-users in mind
• Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture

TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn any other appropriate program or software system used by the firm as necessary

OTHER REQUIREMENTS:

• None

SPECIAL WORKING CONDITIONS:

• Fast paced multi-tasking environment
• Travel up to 10% of the time

IMPORTANT NOTICE:

• This position description is intended to describe the level of work required of the person performing in the role and is not a contract.  The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization.  All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.