The Role:
We are looking for a driven and strategic Lead Client Relations Manager to strengthen client loyalty and enhance client engagement across the Group. The role focuses on client portfolio management, retention strategies, and team leadership, ensuring high service standards and alignment with corporate objectives.
The main responsibilities of the position include:
Set and monitor departmental KPIs in line with corporate targets and develop action plans to achieve them
Implement client engagement and retention strategies to strengthen loyalty, minimize churn, and maximize client value
Oversee client portfolios, ensuring proactive follow-up, consistent engagement, and effective relationship management
Establish best practices for client communication, follow-up, and retention across the team
Ensure accurate CRM maintenance and high standards of client data quality and documentation
Monitor client satisfaction, behavioral trends, retention performance, and portfolio insights to identify improvement opportunities
Participate in events, seminars, and promotional activities across different countries
Prepare presentations, reports, and market analyses to support decision-making
Coach, motivate, and develop team members while monitoring performance and supporting continuous improvement
Main requirements:
BSc in Business Administration or any Business-related field
Proven experience in business development, client/partner relations or similar role
Fluent Kazakh and Russian speaker. English knowledge is a must
Self-motivated and results driven
Ability to cope under pressure
Strong communication and interpersonal skills, with the ability to influence key stakeholders
Excellent client handling, problem solving and negotiation skills
Very good people management skills
Computer literate
Benefit from:
Attractive remuneration package plus performance related reward
Intellectually stimulating work environment
Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Speak Your Strength – Language Proficiency Check
Show Your Skills – Live Technical Session
All applications will be treated with strict confidentiality!