Contract manager

Responsibilities:

• Ensure compliance with the company’s Health & Safety policies and standards at all times
• Oversee contract activities, ensuring that operations are completed safely, efficiently and in line with agreed quality and service levels
• Develop a strong understanding of warehouse functions and provide operational support and effective problem-solving
• Maximise profitability and minimise costs, with particular attention to ad hoc activities
• Complete accurate weekly charging reports
• Respond to client and customer queries in a timely, professional and solution-focused manner
• Maintain effective communication with internal and external stakeholders
• Prepare and present monthly KPI data
• Monitor KPI performance against agreed targets and implement action plans where required
• Identify opportunities to improve internal and external service delivery.
• Coordinate changes in inbound and outbound volumes with internal and external stakeholders, ensuring client expectations are appropriately managed
• Promote teamwork and collaboration across the workplace
• Encourage continuous improvement across contract operations by proactively identifying issues and recommending solutions
• Collaborate with other Contract Managers and internal departments to identify improvement opportunities and share best practices
• Plan additional operational activities with the wider business to ensure service continuity
• Understand and apply GDP and ISO requirements relevant to the contract
• Ensure the quality requirements of the contract are understood and consistently achieved
• Investigate and resolve escalated queries or complaint
• Challenge client requests when they are not in the best interests of the business
• Act as Project Manager for new client implementations when required
• Work closely with Inventory, Returns, Customer Care, IT and other business functions to ensure successful contract management
• Partner with the Commercial team to manage contractual RPI increases and ensure that annual cost models are prepared and submitted to clients within the agreed contractual deadlines
• Carry out other reasonable duties as requested by Senior Management

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Requirements:

• Minimum of two years’ experience working in a warehouse or similar operational environment
• Minimum of two years’ experience working directly with clients
• Strong knowledge of warehouse activities, processes and systems
• Sound knowledge of Good Distribution Practice, or GDP
• Understanding of ISO standards and contract quality requirements
• Understanding of the commercial aspects of client contracts
• Good working knowledge of Microsoft Excel and Microsoft Word
• NVQ Level 4 or an equivalent qualification
• Education to O/GCSE level or above
• Ability to complete training in all relevant Standard Operating Procedures within the first three months

Minimum Skills Required:

• Strong client and stakeholder management skills
• Excellent verbal and written communication skills, with the ability to communicate effectively at all organisational levels
• Strong planning, organisation and prioritisation skills
• Ability to work to deadlines and manage multiple operational priorities
• Commercial awareness and a clear focus on cost control and profitability

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned