Team Leader - Client Engagement

• Maximum Term - February 2027 - Oct 2027, Part-time
• 7.6 hours, 2 days per week, Thursday and Friday
• Wollongong location (hybrid working options possible)

Working with us, there’s a lot to smile about. The trust you’ll be given in exchange for your expertise. The freedom you’ll be given to make a difference and enrich the lives and minds of our children and families in their communities. 

There are lots of reasons why a role with us is rewarding

• Professional learning and growth are at the heart of everything we do, from cultural immersion and truth telling, to leadership through a neuroscience lens – these are some of the things our people have benefited from.
• Support to further your studies, such as scholarships, time off floor for coursework, study leave, paid prac and more.
• Save money with our Perks Hub which has great deals and discounts from over 500 major retailers and the biggest brands, including groceries, cinema tickets, clothing, homewares, tech, travel and more.
• Access to our Wellness Hub which has a wealth of curated content focused on your wellbeing, plus monthly health and wellbeing webinars, free flu vaccinations and more.
• A holistic approach to your wellbeing with our employee assistance program, including counselling, First Nations clinicians, health assessments, financial and legal support, and a dedicated manager hotline.
• Save with a 60% discount on early learning and care and out of school hours care services.

Right now, we’re looking for a Temporary Team Leader - Client Engagement to join our Client Engagement Team in Head Office. As the Team Leader - Client Engagement, you will be responsible for the delivery of customer service and the effective collection and reporting of company revenue, proactively identifying issues, opportunities and solutions to ensure effective risk management, financial performance and sustainability of the organisation. The role will work closely with the Finance Team, Operations Manager, Program Managers, support staff and Centre Directors at our services.

What you need to succeed

• Demonstrated experience in ensuring the timely and accurate collection of parent fees in accordance with the childcare subsidy scheme.
• Demonstrated experience in providing accurate and timely advice in a customer focused environment. 
• High level communication and report writing skills. 
• High level organisational skills, with the ability to prioritise multiple tasks. 
• High level problem solving, collaboration skills and experience. 
• Demonstrated experience providing effective management and statutory reports.
• Demonstrated experience in assisting in the development of financial models, scenario plans and business cases. 
• Demonstrated experience in leading a client engagement team or similar.
• Demonstrated ability to use data metrics to inform planning and decision making.
• Knowledge of early childhood and out of school hours sector is desirable. 

Our commitment to safeguarding children 

Safeguarding children is at the heart of every decision, policy and practice at BFS Children's Services. And we have a zero tolerance towards child abuse, harm and neglect. 

This starts with ensuring the people we select to work here will contribute to our child safe culture. So during the recruitment process we conduct a range of pre-employment checks. To assist us with this, you will need:

• A cleared valid for paid work, NSW working with Children’s Check (WWCC)
• A cleared National Criminal Record Check
• Demonstrated commitment to protecting all children from abuse, harm and neglect.
• Demonstrated commitment to cultural safety for Aboriginal and Torres Strait Islander children and families.
• Evidence of completion of the National Child Safety Training Foundation Course
• Details of a minimum two referees, where one must be a manager or supervisor at your current or most recent workplace.

How to apply

Please send us:

• A copy of your resume
• A brief cover letter that outlines why you are a good fit for the role and your preference for full time or part time

At BFS Children's Services we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. 

Big smiles and bigger opportunities

We’re BFS Children's Services. A not-for-profit that plays a pivotal role in the lives of thousands of children and families across Australia. We’re early education enthusiasts, with 40+ community preschools, long day care and out of school hours care centres, and a variety of community and inclusion programs. Each one dedicated to giving every child the best start in life. And each well-respected for the work it does.

Join us and you’ll be smiling too, when you make more of a difference.