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Sales Representative- CRM

Novartis

Selangor

  • Full Time
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About the role

Job Description Summary

Sales Representative – CRM
Location : Selangor

#LI-Onsite

Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalized omnichannel engagement to deliver sustainable growth—always with integrity and in line with industry standards.


 

Job Description

Major accountabilities: 

  • Own and execute territory and customer plans using segmentation, value-based prioritization, and data-led call planning.
  • Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
  • Deliver personalized customer journeys across face-to-face and digital channels, supported by tools.
  • Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
  • Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
  • Support local events, promotional activities, and product launches where required.
  • Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Requirements:

  • Pharmaceutical sales experience with a record of delivering results.
  • Experience engaging customers in the private healthcare sector; dermatology experience is preferred.
  • Strong customer engagement, communication, territory planning, and relationship-building skills.
  • Confidence using digital engagement platforms and CRM tools.
  • Ability and willingness to travel within the assigned territory.


 

Skills Desired

Commercial Excellence, Communication, Compliance Governance, Conflict Management, Cross-Functional Coordination, Cross-Functional Work, Customer Insights, Influencing Skills, Key Account Management, Negotiation, Professional Ethics, Sales Techniques, Technical Knowledge