Software Support Specialist (L3 Support)

We are seeking a candidate to provide technical support (SQL Server) to the Operations team i.e. Customer Service, with regards to any issues being faced by the Users/Clients related to our web application (HRMS)

Candidates with experience only on MySQL , PL SQL , Postgres SQL shall not apply.

Responsibilities:

• Act as Frontline support team to resolve issues (Bug Fixing) in first instance.
• If the issue requires intervention of the S/W Development team, they will assign the issue to them along with case details.
• The candidate will be part of Operations team and will collaborate with S/W Development team on need basis.
• The candidates will be required to work permanently in US Shift timings along with the Ops team in 5 PM to 5 AM window for 9 hours.
• Candidates who are looking for purely Software development profile shall not apply.
• Candidates will be required to sign a Service Agreement for 2 years.

Qualification:

• 4-8 years of experience is required.
• Strong knowledge in SQL and ability to write SQL Queries.
• Strong knowledge of Stored Procedures, Triggers and Functions.
• Willingness to work on aggressive timelines.
• Good communication skills to talk directly with US based clients to understand and resolve their queries / issues.
• The candidate is expected to be a proactive and self motivated individual.
• Candidates residing in Noida/Greater Noida or willing to relocate there will be given preference.
• Candidates having notice period of one month or less would be preferred.

Desired Qualifications:

• Ability to optimize the SQL Queries and Bug Fixing.
• Basic understanding of Dot Net web applications is required.