Payment Support Specialist SG

Key Responsibilities:

• Process and/or check inward and outward GIRO and cheque-clearing transactions accurately and within
• prescribed timelines.
• Review inward-clearing cheques for technical compliance and verify customer signatures against
• authorised specimens.
• Process cheque and GIRO arrangements, including Direct Debit Authorisation (DDA), MFT and Standing
• Instructions (SI), as required.
• Perform journal entries and General Ledger (GL) balancing for cheque and GIRO transactions to ensure
• accuracy and completeness.
• Generate cheque and GIRO reports for reconciliation and ensure required operational reports are
• submitted within prescribed timelines.
• Validate USD- and SGD-denominated cheques in accordance with checker requirements.
• Review, process and accurately record pay-out instructions received through INLIS within the prescribed
• cut-off time, with instructions received after cut-off scheduled for the next available processing window.
• Retrieve cheque, GIRO and FAST transaction images as required.
• Attend to internal and external customer enquiries and provide the necessary operational support.
• Extract Vision IP system reports for IT security and audit purposes.
• Handle the issuance of ATM cards and tokens in accordance with established procedures.
• Perform callback duties to verify and confirm customers’ instructions prior to processing, in accordance
• with established procedures
• Perform ad hoc administrative duties, including coordination of stationery and departmental supplies

Key requirements:

• Diploma or equivalent qualification, preferably in Banking, Finance, Business Administration, Accounting or a related discipline.
• Candidates with relevant banking operations experience and a suitable combination of education and practical experience may also be considered.
• Preferably prior experience in banking operations, payment operations, cheque/GIRO clearing, reconciliation or other related back-office functions. 
• Fresh diploma holders with strong attention to detail, numerical ability and willingness to learn may also be considered

Key Competencies:

• Strong attention to detail and accuracy, with the ability to identify discrepancies and ensure transactions and instructions are processed correctly. 
• Good knowledge of banking operations, particularly cheque and GIRO clearing, reconciliation, journal entries and payment-related processes. 
• Strong control and risk awareness, with the ability to follow established procedures, perform required verification and maintain proper operational controls. 
• Good communication and customer service skills, including the ability to conduct callback verification professionally and handle internal and external customer enquiries effectively. 
• Ability to work under pressure and meet strict cut-off times, while maintaining accuracy and service standards. 
• Good reconciliation and numerical skills, with the ability to perform GL balancing, journal entries and investigate discrepancies. 
• Proficient in relevant banking and operational systems, with the ability to learn new systems and processes quickly.
• Meticulous, diligent and responsible, with a strong sense of ownership and accountability. 
• Good teamwork and interpersonal skills, with the flexibility to support different operational activities and work effectively with internal stakeholders. 
• Adaptable and fast learner, with the willingness to take on new responsibilities and respond to changing operational requirements.
• Good organisational and time-management skills, with the ability to prioritise multiple tasks and meet reporting and processing deadlines.