Collections and Recovery Specialist SG

Responsibilities:

• Contact customer mainly through phone to remind customers to regularize their accounts.
• Provide customer with clear and accurate information including outstanding balance, due amount and due date etc.
• Assist customer to workout acceptable repayment plans or restructuring of accounts.
• Negotiate with customers for the most optimum repayment schedule to minimize bank credit risk with objective to reduce exposure to credit losses.
• Recommend and execute appropriate legal actions to recover account outstanding when necessary.

• Maintain and update all dunning records factually and timely into collections system.

Requirements:

Qualifications 

• Minimally, GCE O’ Level

Relevant Work Experience 

• At least 1-3 years of relevant experience

• Experience in Credit Card / Personal Loans Collections

Competencies/Skills 

• Good knowledge in collection management

• Strong negotiation skills