- Receives and responds to phone calls from outside medical offices and internal departments requesting Medical Records information.
- Scans and files all consults and hospital reports in appropriate sections within the EMR system following departmental procedure.
- Retrieves charts and matches to fee tickets/encounter forms for next day’s appointments.
- Logs Requests for and Release of Medical Records correspondence and ensures correct patient authorization forms are completed accurately.
- Retrieves patient information from computerized hospital records’ systems (eg Medi-Tech).
- Provides coverage for scheduling Representatives as needed.
- Participates in daily performance improvement huddles and hospital performance improvement activities using lean tools and techniques.
- Assists with orientation and training of new employees and volunteers as assigned.
- Utilizes effective communication in all interpersonal interactions including follow-up.
- Understands basic computer programs.
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