Project Manager, Hotel Refurbishment

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. 

The Project Manager, Hotel Refurbishment is responsible for managing fleet technical hotel projects across the Holland America Line, HAL, SBN, and PCL brands. This role involves planning multiple hotel projects, tracking timelines, and ensuring goals and targets are met. The Project Manager ensures that projects are completed on time and within budget, complying with ADA and ship regulations. The ideal candidate will have experience in managing large-scale projects and possess knowledge of shipboard operations. This position requires collaboration with company operations departments, shipboard senior management, and contractors to ensure successful project completion within the approved financial plan and agreed timescales. A key part of this role is strategically leading and collaborating to ensure successful project completion while maintaining budgetary responsibility and compliance.

Here’s a summary of what Holland America Line is looking for.  Is this you? 

Responsibilities: 

Project Planning and Execution

• The Project Manager is accountable for planning and executing multiple hotel refurbishment projects across the HAL, SBN, and PCL brands. This includes tracking timelines, ensuring goals and targets are met, and managing projects to completion within the approved financial plan. The role requires compliance with ADA and ship regulations. The Project Manager must ensure that all projects are completed on time and within budget. This project manager must execute both short and long-term projects, with the focus on overall company and team priorities for alignment and strategic success.

Collaboration and Execution

• This role requires extensive collaboration with company operations departments, shipboard senior management, and contractors. The Project Manager must lead and play a strategic role with various stakeholders to ensure seamless project integration and execution. Effective communication and teamwork are essential to align all parties with the project's objectives. The Project Manager is responsible for maintaining strong working relationships to facilitate project success.

Financial Management

• The Project Manager is responsible for managing the financial aspects of hotel refurbishment projects. This includes maintaining financial targets, collaborating with the Supply Chain to review and refine processes, and identifying cost-saving opportunities. The role involves ensuring that projects are completed within the approved financial plan. Regular financial updates and reports must be provided to senior management.

Quality Assurance and Compliance

• Ensuring quality adherence and compliance with regulatory requirements is a key accountability area. The Project Manager must perform onsite inspections at dry docks to verify the quality of work completed. They are responsible for ensuring that all projects comply with maritime legislation, flag, and classification requirements. All project documentation must be updated and archived appropriately.

Leadership and Vendor Management

• Although the Project Manager does not have direct reports, they must lead and manage vendors and shipboard teams effectively. This role requires strong leadership skills to influence and coordinate cross-functional teams. The Project Manager must implement and execute plans for project and equipment procurement in collaboration with logistics and contractors. They are responsible for establishing an efficient and cost-effective shipping program.

Knowledge, Skills & Abilities:

• Scope: The Project Manager for Hotel Refurbishment is responsible for large-scale capital projects in guest areas onboard HAL, SBN, and PCL vessels. This role requires close collaboration with both onboard and shoreside departments to ensure seamless project execution. The scope of the role extends across the fleet, impacting both shore and shipboard operations globally.

• Problem solving: The Project Manager will handle complex projects that require advanced design, planning, and execution skills. This includes managing project budgets, anticipating challenges, and providing regular updates to senior management. The role involves utilizing multiple project management tools to track progress and control action plans, ensuring that all projects are completed efficiently and effectively..

• Impact: The projects managed by this role have a significant impact on the vessels, with some projects focusing on compliance and others on revenue generation. The successful execution of these projects will enhance the overall quality and efficiency of the fleet's hotel operations, directly influencing guest satisfaction and operational excellence.

• Leadership: While the Project Manager does not have direct reports, they are required to manage vendors and work closely with shipboard teams. This role demands strong leadership skills to align efforts across various departments and external partners. The Project Manager must lead through influence and collaboration, ensuring that all team members are aligned with the project's objectives and that financial targets are maintained by collaborating with Supply Chain to identify areas of improvement and cost-saving opportunities.

Essential/Minimum qualifications:

• 5 years ship operations and project management

• Cruise ship, naval or offshore industry experience 

• Marine Engineer, Marine Electro-technical, Marine Technology, Marine / Engineering or Electrical Degree & or Class 1 qualifications   

Essential Experience required:

• Strong interpersonal skills and relationship building.

• Strong project management, communication, coordination capabilities.

• Strong commercial understanding of complex project cost analysis.

• Must be capable of multi-tasking and working under pressure to maintain agreed project and logistics deadlines.

• Proficient in the use of computer business applications and project planning/management tools. 

• Knowledge of current/impending marine regulations, legislation, USPH standards.

• Marine equipment and systems technical knowledge & evaluation.

• PMP Certified a plus.

Travel: More than 50% with shipboard travel likely

Work Conditions: 

Physical Demands: Requires regular movement throughout company facilities.

**This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated office Monday through Thursday each week. Employees may work from their homes on Fridays.

What You Can Expect  

• Cruise and Travel Privileges for You and Your Family 
• Health Benefits 
• 401(k)  
• Employee Stock Purchase Plan  
• Training & Professional Development 
• Tuition & Professional Certification Reimbursement 
• Base Salary Range: $83,200 to $112,300. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate’s qualifications and experience uniquely. 

Our Culture…Stronger Together 

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html 
 
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA)  

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact [email protected] 
 

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