Customer Success Lead

About the Role

Join the Customer Success team at a mental health care company focused on expanding access to care for children and young people. This senior individual contributor role owns strategic school and district partnerships while building the playbooks and operating metrics that support the team's growth.

What You'll Do

• Manage strategic school and district relationships as the primary contact for counselors and other school stakeholders.

• Help school partners identify more students who may benefit from care and grow referrals across your portfolio.

• Define approaches for increasing referral volume and create playbooks, metrics, and dashboards to guide the Success team.

• Use AI tools to automate repetitive workflows and improve team efficiency.

• Bring customer feedback to Operations, Product, Growth, and Clinical teams.

What We're Looking For

• At least 5 years of individual contributor experience in customer success or account management, including ownership of a book of 100 or more accounts.

• Experience driving upsells and building customer success processes from scratch in an early-stage startup, ideally at Seed to Series B.

• A proactive, hands-on approach to managing a portfolio, with experience beyond onboarding or general customer experience work.

• Familiarity with CRM systems and AI tools.

• Experience in B2B2C or B2C, education technology, K-12, or school partnerships is helpful.

• Interest in improving access to mental health care for children and young people.

Compensation & Benefits

Base salary is $110,000 to $150,000 annually. Visa sponsorship is available.

Location

Hybrid, three days per week in New York, New York.