Sr Director, Strategic Programs

THE OPPORTUNITY

Iron Bow Technologies is seeking an accomplished Senior Director, Strategic Programs to provide strategic leadership, operational oversight, and financial stewardship for a comprehensive End User Services (EUS) Program. This highly visible position is accountable for program planning, execution, governance, and continuous improvement, ensuring service quality, operational efficiency, and measurable outcomes aligned with customer expectations, contractual commitments, and Iron Bow’s strategic objectives.

The Senior Director will lead the annual operating plan and budget, establish program evaluation and governance practices, oversee organizational and workforce effectiveness, and ensure activities comply with customer requirements, corporate policies, applicable regulations, and professional standards. This leader will direct staffing, onboarding, performance management, and employee development while strengthening collaboration across program teams and internal and external stakeholders.

A central responsibility is maintaining accurate, reliable, and actionable operational and financial information. Working with program leadership and functional partners, the Senior Director will oversee IT Service Management (ITSM) data integrity, customer records and documentation, executive reporting, program management reviews, and the controls needed to monitor service delivery and contractual performance.

The role also carries substantial financial accountability, including oversight of expenditures, cash flow, accounting records, reporting, and timely, accurate invoicing. The successful candidate will identify and mitigate program risks, translate performance insights into corrective action, and implement improvements that enhance service delivery, strengthen the customer experience, and deliver sustainable value to Iron Bow and its customers.

HOW YOU'LL MAKE AN IMPACT

Planning

• Lead development and execution of the EUS Program’s annual budget and operating plan, aligning resources, priorities, and performance objectives with contractual and organizational goals.
• Establish and maintain a program evaluation framework to assess strengths, measure results, identify gaps, and prioritize improvements.
• Partner with program leadership and delivery teams to evaluate performance against the program mission, customer expectations, and organizational goals.

Organization and Governance

• Ensure program activities adhere to customer requirements, established program procedures, and Iron Bow corporate policies and controls.
• Maintain compliance with applicable federal, state, and local regulations and relevant professional standards.
• Ensure program processes, decisions, and deliverables are documented and retained in an accessible, controlled central repository.
• Oversee collection, accuracy, retention, and appropriate use of customer records and program data in accordance with applicable confidentiality and privacy policies.

Staffing and Talent Development

• Recruit, interview, and select qualified program personnel as needed to meet delivery requirements.
• Implement applicable human resources policies and practices, including appropriate handling and confidentiality of personnel records.
• Strengthen staff performance management through clear expectations, regular feedback, coaching, and accountability.
• Ensure new employees receive effective onboarding and role-specific training, and support ongoing professional development.

Leadership and Stakeholder Engagement

• Lead and supervise program personnel, providing direction, timely feedback, and support to achieve performance objectives.
• Build productive relationships with customers, internal leaders, and other stakeholders; communicate program priorities, progress, and issues effectively.
• Coordinate delivery across program activities and functional teams to improve consistency, efficiency, and customer outcomes.

Monitoring, Financial Control, and Continuous Improvement

• Prepare accurate, timely program reports and executive briefings for internal and external stakeholders.
• Maintain the integrity and usefulness of information produced by the ITSM platform to support operational oversight and informed decisions.
• Manage program performance within the approved budget; monitor and approve budgeted expenditures in accordance with delegated authority.
• Review cash flow forecasts, actual cash flow, and variances on a regular, defined reporting cadence.
• Oversee program funds, accounting records, financial reports, and supporting documentation in accordance with established policies and procedures.
• Ensure invoices are accurate, complete, and submitted within contractual and established timelines.
• Identify, evaluate, and mitigate risks associated with program activities, escalating material issues as appropriate.
• Monitor delivery performance, conduct program management reviews as required, and implement corrective actions and continuous improvements.

SKILLS THAT DRIVE SUCCESS

• At least ten (10) years of IT program management experience.
• Bachelor’s degree, or five (5) additional years of management experience in lieu of a degree.
• Demonstrated knowledge of program management methodologies, governance, and performance measurement.
• Project Management Professional (PMP) certification, or ability to obtain certification within six months of onboarding.
• Experience managing complex contractual requirements, program budgets, financial reporting, and operational risk.
• Ability to lead and collaborate with technical and nontechnical personnel and engage effectively with customer stakeholders.
• Strong written and verbal communication, listening, presentation, and executive reporting skills.
• Experience supporting federal, state/local/education (SLED), or commercial enterprise customers.
• Familiarity with ITSM data, reporting, and service delivery performance management.
• Exposure to multiple original equipment manufacturer (OEM) ecosystems, including compute, networking, storage, security, and cloud.

WHAT SETS YOU APART

• Experience leading complex end-user services or managed services programs for a systems integrator, value-added reseller (VAR), or government contractor.
• Strong technical and consultative skills with the ability to connect technology delivery to business outcomes.
• Knowledge of relevant competitive technology offerings and their implications for customer needs.
• Relevant OEM certifications, such as HPE Professional, Cisco Certified Specialist, or Dell Sales Portfolio certifications.

TRAVEL

• Up to 50%.

WHY YOU'LL LOVE IT!

• Contribute to a mission-critical team delivering competitive, compliant, and innovative solutions for customers.
• Help shape how Iron Bow delivers value to customers and employees through effective program leadership and continuous improvement.
• Collaborate with committed professionals in a culture where people are respected, supported, and empowered to succeed.

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $210,000-250,000/yr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow’s total compensation package. An overview of our benefits is available on our careers page.