Family Services Specialist I/II

In this role, you’ll be a steady presence for adults experiencing some of the most difficult and vulnerable moments of their lives. You’ll listen, support, advocate, investigate, collaborate, and problem-solve. You’ll be trained, mentored, and equipped to grow into a confident, full-performance Family Services Specialist II.

As an FSS I, you’ll begin under close supervision, learning the complexities of APS work. Once training and required competencies are met, you’ll advance to FSS II with greater independence and a pay increase under our local compensation plan.

What You’ll Do (In Real, Meaningful Terms)
• Help vulnerable adults navigate crises and access needed services and supports.
• Investigate allegations of abuse, neglect, and exploitation with empathy and professionalism.
• Assess adult safety and capacity, ensuring that each individual’s rights, autonomy, and wellbeing are respected.
• Build service plans that promote safety, stability, and dignity.
• Navigate difficult conversations with families, caregivers, or service providers about adult safety—balancing compassion, clarity, and firmness to support positive action.
• Work alongside medical providers, law enforcement, community agencies, and legal professionals.
• Ensure that laws, policies, and procedures are applied with fairness and consistency.
• Maintain accurate documentation and complete state, federal, and local reporting.
• Respond to emergencies as part of an after-hours on-call rotation.
• Serve as a voice of support, protection, and hope in moments that matter.

Our Why
Everything we do is designed to inspire positive change and empower the residents of Warren County to thrive, build resilience, and promote wellbeing. When you join our team, you become part of that “why”—part of a shared mission to strengthen individuals, support families, and uplift our community.

Our Core Values
Empowerment
Dedication
Resilience
Respect
These values guide every conversation, every case, every tough decision, and every success story we help create.

Our Vision
A community where every person has what they need to live safely, shape strong futures, and build resilience—for themselves and for generations to come.

Knowledge, Skills & Abilities We Value
• Understanding of adult behavior, social work principles, and the challenges vulnerable adults face.
• Strong communication—listening deeply, speaking clearly, writing thoughtfully.
• Ability to make sound decisions when the stakes are high.
• Comfort with interviewing, assessing needs, and building trust across diverse populations.
• Organization and time management amid shifting priorities.
• Ability to collaborate and maintain positive working relationships.
• Willingness to learn, evolve, and stay informed on APS best practices.
• Basic computer skills and a valid driver’s license.

Education & Experience
• Bachelor’s degree in a Human Services field
OR
• Bachelor’s degree in any field plus at least two years of related Human Services experience (per 22VAC40-670-20)
• A BSW, MSW, or Virginia Social Worker license is preferred but not required

Why You’ll Love Working Here
Because every day, you will make a difference.
Because you will be surrounded by colleagues who care deeply—for the community and for each other.
Because our work has purpose.
And because resilience isn’t just something we build in others—it’s something we build in ourselves.