Quality Control Executive/Project Executive (long term contract)

Roles and Responsibilities:

• Continuous validator recruitment. A QA Executive is responsible for expanding the external validator’s numbers. He/She must be prepared to conduct assessment through face-to-face interviews and/or online interviews of any interested validator applicants.
• Liaison. 
  • A QA Executive will the bridge of communication between different other teams involved in the project. 
  • He/She will be communicating with the Operations Team, Client Sales, and the network of validators to ensure that current projects run smoothly.
  • A QA Executive will be tasked to communicate necessary information to validators regarding some project details, as well as updates to any running projects
• Project Materials Check 

In line with the communications between different teams, a QA Executive will be tasked with assessing, and suggesting revisions to any project materials that aid the project to run as smooth as possible 

• SPG (Shopper’s Project Guidelines) – Document for shoppers that contains detailed instructions on their mystery shopping task.
• VPG (Validator’s Project Guidelines) – Document for validators that contains all necessary details about the survey questions along with similar details that of the SPG to ensure that validators are aware if/when a shopper did not follow important instructions.
• Allocation
  • A QA Executive will be responsible with placing validators into project(s) best suited to their abilities.
  • He/She will evaluate various validator’s work throughout different projects. Some feedback to validators is at times needed to improve and/or motivate validators.
• High Quality Survey Checks
  • The Ipsos QA Team is responsible for a timely and high-quality validation of surveys.
  • Apart from learning the IPSOS SMX platform, a QA Executive will conduct spot-checks to ensure validators are following with their schedules and that validators are correctly doing their tasks

Qualification:

• Responsible, patient, and diligent.
• Logical thinker.
• Native Local language user, with good grammar and spelling skills in English. Knowledge on any other foreign language(s) is a plus.
• Independent, but is also capable of cooperating in a team.
• Must be detail-oriented, creative, and has initiative
• Able to meet/follow deadlines.
• With at least intermediate computer skills.
• Have the ability display high levels of professionalism with both internal and external customers 
• Display emotional maturity whilst working under pressure and maintaining a calm working environment 
• Proactive / Self-motivated