Client Advisor - Abu Dhabi

Responsibilities  

Sales and Service:

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
• Customer Relationship Management:
• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services
• Invite the customer to share his details to continue to establish & maintain client relationship and to inform about new products & services.

Administrative and Visual Merchandising:

• To oversee, under the Store Manager’s or the ASM authority, that:
• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.

Operations:

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ag hoc mission entrusted by the store management.
• To share client feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver 

Measures of success  

• Achievement of individual and store sales targets.  
• Growth and retention of a loyal client portfolio through effective clienteling.  
• High levels of customer satisfaction and positive client feedback and in line with H2C values.  
• Strong product knowledge and ability to confidently share the Hermès story and craftsmanship behind products.  
• Contribution to cross-selling across product categories and increasing average transaction value.  
• Positive teamwork, professionalism, and embodiment of Hermès values.  
• Demonstrates strong integrity in line with the Hermès values. 

EXPERIENCE

• Previous experience in luxury retail, premium hospitality, or other high-end customer service environments.
• Strong clienteling and relationship-building skills.  
• Demonstrated ability to deliver exceptional and personalized customer experiences.  
• Good understanding of luxury products, craftsmanship, and brand heritage.  
• Experience achieving sales targets while maintaining service excellence.  
• Ability to work collaboratively within a boutique team and contribute to operational excellence.