Role Purpose
- Act as the senior technical subject matter expert for UKG and translate HR requirements into secure, scalable solutions.
- Provide hands-on technical expertise across UKG configuration, integrations, reporting, security, testing, releases, and production support.
- Partner with HR, Payroll, IT, Security, business stakeholders, UKG, and implementation vendors to support a reliable HR technology platform.
Key Responsibilities UKG Platform Leadership
- Serve as the technical SME for UKG solutions and provide guidance on platform capabilities, technical standards, and solution design.
- Configure, maintain, and optimize UKG modules, business processes, workflows, security roles, permissions, and user access.
- Plan and support enhancements, releases, patches, upgrades, and technical regression activities.
- Maintain technical design documents, configuration records, operational procedures, and support knowledge.
Integrations and Technical Architecture
- Design, develop, and support integrations between UKG and payroll, identity and access management, finance, service management, benefits, recruiting, learning, and other enterprise platforms.
- Use APIs, secure file transfer, middleware, and approved integration patterns to enable reliable data exchange.
- Troubleshoot integration failures, perform root cause analysis, and implement preventive controls and monitoring.
- Maintain interface inventory, specifications, schedules, dependencies, ownership, and support documentation.
Reporting and Analytics
- Develop and maintain operational reports, dashboards, extracts, and data feeds for HR and leadership stakeholders.
- Support workforce metrics and collaborate with enterprise BI teams on governed reporting and analytics solutions.
- Ensure report logic, access, and distribution align with data security and privacy requirements.
Technical Testing and Release Support
- Provide technical input for UKG enhancements and releases, including solution design, configuration, testing, deployment support, and stabilization.
- Develop technical test scenarios, configuration validation steps, release checklists, and support documentation.
- Support system integration testing, user acceptance testing, defect triage, technical validation, and production deployment activities.
- Work collaboratively with UKG, implementation partners, and internal teams to resolve technical issues and maintain solution quality.
Production Support and Governance
- Provide senior-level L2/L3 support for incidents, service requests, problems, and approved enhancements.
- Promote platform governance, configuration discipline, secure access, audit readiness, and change control.
- Drive root cause analysis, continuous improvement, knowledge transfer, and transition to business-as-usual support.
- Protect sensitive HR data and ensure technical activities follow organizational security, privacy, and compliance requirements.
Required Qualifications
Area Requirement
| Education |
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline. |
| Overall Experience |
8+ years of experience in HR technology, enterprise applications, system integration, or related areas. |
| UKG Experience |
5+ years of hands-on experience with UKG solutions, preferably UKG Pro and/or UKG Workforce Management. |
| Technical Experience |
Demonstrated hands-on experience with UKG configuration, integrations, reporting, security, testing, releases, and production support. |
Core Technical Skills
- UKG configuration and administration
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- UKG Pro Modules (People Center, Document Manager, People Assist, Compensation, Performance & Coaching, Talent Acquisition)
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- HR business processes and workflows
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- UKG integration tools, APIs, and technical troubleshooting
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- APIs, SFTP, middleware, and integration monitoring
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- SQL and relational database concepts
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- Role-based security and access management
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- Reporting, extracts, dashboards, and analytics
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- Testing, release management, and production support
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Leadership and Behavioral Competencies
- Strong stakeholder management and the ability to communicate technical subjects clearly to HR and business audiences.
- Ability to contribute to technical workshops, design reviews, troubleshooting discussions, and solution decisions.
- Strong analytical, troubleshooting, and problem-solving skills with attention to data quality and controls.
- Ability to manage multiple technical priorities and support commitments in a fast-paced environment.
- Collaborative approach with global HR, Payroll, IT, Security, vendors, and implementation partners.
- Commitment to documentation, knowledge sharing, mentoring, and continuous improvement.
Key Deliverables
- Configuration and technical documentation
- Stable integrations, interface monitoring, and support documentation
- Reliable reports, dashboards, extracts, and governed data feeds
- Technical test assets, defect resolution support, and release readiness
- Knowledge transfer, operational procedures, and sustainable production support
Nice to Have
- UKG certification.
- Experience in Oracle HCM
- Experience with ServiceNow and enterprise service management integrations.
- Experience with Microsoft Fabric, Power BI, or enterprise reporting platforms.
- Experience supporting global HR transformations and multi-country HR operations.