Sales Executive
About the role
Job Purpose
To attend to counter customers, identify and sell genuine spare parts, achieve sales targets, and ensure customer satisfaction.
Key Accountabilities
- Achieve assigned sales and gross profit targets through effective counter sales.
- Attend to walk-in customers and workshop enquiries and identify the required spare parts accurately.
- Prepare quotations, follow up on enquiries, and convert them into sales.
- Recommend related parts and accessories to maximise sales opportunities.
- Coordinate with the warehouse team to ensure timely availability and delivery of parts.
- Follow up on back-order parts and keep customers updated on order status.
- Maintain accurate customer records and record lost sales in the system.
- Follow company pricing, discount, cash, and credit policies.
- Inform customers about promotions and special offers.
- Maintain accurate sales records and submit required reports to the reporting manager.
Perform other relevant duties assigned by Management.
Knowledge, Skills and Experience
- Diploma or graduate qualification in Automobile / Mechanical Engineering or a relevant field.
- 2–4 years of experience in automotive spare parts sales, preferably with a dealership.
- Knowledge of spare parts identification and Electronic Parts Catalogues (EPC).
- Good customer service, communication, negotiation, and sales skills.
- Basic computer skills and knowledge of MS Office.