Sales Development Representative (SDR) - Berlin

Berlin Office

About the role

Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.

For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.

We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.

Come join us!

You will work closely with Account Executives (AE), and you will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region

The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career. All in all, this role will enable you to develop consultative sales skills and grow professionally

Key Responsibilities:

Filter and qualify top-of-funnel, inbound leads per chat and over the phone
Highlight Aircall product features and business advantages to raise curiosity and interest
Assist AEs of all regions to boost the sales cycle: booking demos and meetings, documenting activities in Salesforce
Continuously learn and update skills and keep aware of industry trends
First sales or customer facing experience

Qualifications:

Fluent in German & English : you will be emailing, calling, meeting prospects on the german market
German market knowledge is important (can be gathered from having worked / lived there, or affinity to the culture etc.)
Good communication skills: active listening, empathy, problem-solving attitude
Time management and organisation skills: ability to manage several accounts
A willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.