Product Manager Intern
About the role
Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.
Come join us!
This role is a strong fit for someone who enjoys talking to customers, is comfortable navigating ambiguity, and likes untangling problems that cut across multiple product areas.
Key Responsibilities
Customer Insights & Product Development
- Meet directly with customers to gather feedback, discuss pain points, and validate potential improvements.
- Synthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap.
- Partner with Product, Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency.
- Align dependencies and facilitate tradeoff discussions with stakeholders across product areas.
- Follow the development cycle end-to-end to ensure we ship the best possible experience in an agile manner.
- Contribute to Knowledge Base articles, FAQs and product demos to support launches and go-to-market.
- Gather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback).
- Identify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences.
- Use modern data tools and, where relevant, AI/LLM-based approaches to enrich analysis and uncover deeper insights.
- Research, recommend and help implement tools and frameworks for tracking key product metrics (e.g. latency, reliability, usability).
- Collaborate with teams to define and monitor KPIs aligned with product goals.
- Help set up dashboards, alerts and reports to support ongoing performance evaluation and decision-making.
Qualifications
- [Mandatory] Master's student (last year) from an engineering or business school.
- Fluent in English.
- Comfortable running customer conversations — asking good questions, listening carefully, and following up.
- Comfortable working across teams, aligning dependencies and navigating tradeoffs with peers and stakeholders.
- A first experience (internship) in a product or project team is a plus.
- Knowledge of SaaS, product development cycles, and our business is a plus.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.