Account Manager, DACH Market

Berlin Office

About the role

Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.

For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.

We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.

Come join us!

As an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.

By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.

This is a highly strategic and commercial role blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.

Key Responsibilities:

Own Net Revenue Retention (NRR): Drive renewals, expansions, churn mitigation, and accurate forecasting to deliver predictable revenue growth.
Identify & Drive Growth: Proactively uncover expansion opportunities across subsidiaries, use cases, products, and strategic accounts through outbound engagement.
Manage Customer Relationships: Build and maintain strong multi-level stakeholder relationships, from end users to executive sponsors, to maximize retention and long-term growth.
Lead Commercial Conversations: Position Aircall competitively and negotiate renewals and upsells while aligning commercial success with customer outcomes.
Drive Customer Adoption: Partner with Customer Engineering to ensure successful onboarding, product adoption, and measurable business impact.
Influence Strategy: Share customer insights and market feedback to improve the product, customer experience, and regional go-to-market initiatives.

Qualifications:

Fluency in German is mandatory.
Bilingual in English is required.
Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
Customer-obsessed, curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.
Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.
Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
Resilient, driven, and passionate about helping customers realize long-term value through partnership.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.