ShortlistFox
← Back to assertiveprofessionals jobs

Customer Requirements Analyst

assertiveprofessionals

Remote

Apply

About the role

Assertive Professionals is seeking a Customer Requirements Analyst supporting our Government Customer in Quantico, VA.

This is an open position.

This is a great opportunity to work for an employee-centric, fast-growing small business. We offer an excellent benefits package, including PTO, 401(k) Match at 5%, Profit Sharing, Company-paid Life Insurance, Dental, Vision, STD/LTD, and two options under a national medical plan with employee contribution.

This position provides 160 hours of paid leave annually, accrued throughout the year plus 11 federal holidays.  Paid leave accruals vary by contract and are established based on customer requirements and the contractual level of effort. The salary range for this position is structured with this annual leave allocation incorporated into the compensation model.

  • Additional PTO may be given for excused government absences.
Employees are also eligible for a $1,200 annual corporate compliance bonus for time and attendance compliance. In addition, candidates are eligible for either a $2,000 sign-on bonus or up to $2,000 in relocation cost reimbursement.

Responsibilities Include:

The Customer Requirements Analyst will support our Government Customer's Enterprise Operations/Customer Support by providing requirements analysis, technical expertise, tracking, and recommendations. The position will serve as a liaison for customer requirements, business process reengineering, IT capability requests, system requirements specifications and analysis, and initial planning activities for IT investments. Responsibilities include providing first-tier customer support, tracking customer engagements, conducting gap analysis, analyzing business processes and solution alternatives, collecting and reporting customer feedback, participating in IT working groups and technical forums, supporting user journey and engagement analysis, coordinating application and infrastructure efforts, supporting User Acceptance Testing, communications, training and rollout activities, supporting governance activities, and monitoring user-experience and service-delivery metrics.

Required Experience and Qualifications:

  • Active Secret Clearance
  • 10 years of relevant experience
  • A Bachelor’s degree or higher; OR A minimum of eight (8) years of experience in customer-facing support, requirements analysis, or operational analysis
  • Demonstrated technical writing skills and experience supporting business or IT process improvement
  • Must possess competencies in technical writing, business strategy, Lean Six Sigma/SCRUM team leadership and/or DAWIA Program and Procurement Management, Project Management and/or Procurement methodologies
  • Working knowledge of applying Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), Cost Accounting Standards (CAS) and other applicable Federal Regulations and DoD/DoW policies
  • Must be able to read, write, and speak English fluently
 
Remote Position Requirements – Occasional Onsite Attendance

This position is primarily remote, with work performed from an approved home-based location. Occasional onsite attendance at a designated government/customer facility in Quantico, Virginia, may be required for meetings, onboarding, or other mission-related activities.

The employee must be able, with or without reasonable accommodation, to:
  • Perform the essential duties of the position remotely from an approved work location during the required work schedule.
  • Report to the designated government/customer facility in Quantico, Virginia, for occasional onsite activities, as required.
  • Perform assigned duties using a government/customer-issued laptop, Common Access Card (CAC), and webcam.
  • Access, review, enter, and communicate information through required customer systems and applications using authorized equipment and secure connections.
  • Maintain reliable home internet service and an appropriate home workspace, at the employee's expense, that supports job responsibilities, confidentiality, and information security requirements.
  • Comply with all customer security, technology, remote-work, facility-access, and equipment-use requirements.
Because work involves government/customer-controlled systems, equipment, and technology, accommodations involving these resources may require coordination with the customer to ensure compliance with applicable security and operational requirements.

Assertive Professionals considers reasonable accommodations for qualified individuals in accordance with applicable law.