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Software Engineer

fa-elxu-saasfaprod1.fa.ocs|cx_1001

NMIMS University Office, Mumbai, India

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About the role

  1. Coordinating Software  projects
  2. Training Admin, student and faculty
  3. Providing guidance for problems and questions
  4. Participating in business meetings
  5. Impart training on the usage of the software
  6. Handling all the queries of the end users and provide support
  7. Diagnose and troubleshoot technical issues, including account setup and network configuration
  8. Ask customers targeted questions to quickly understand the root of the problem
  9. Track computer system issues through to resolution, within agreed time limits
  10. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  11. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  12. Provide prompt and accurate feedback to customers

Qualification:

  • Bachelor's degree.
  • Minimum 1-2 years of programming experience.
  • Knowledge of  MS-SQL,MYSQL, PostgreSQL
  • Knowledge of  integration  between  frontend and backend
  • Knowledge of J2EE and frameworks available for it {{such as Spring Boot, Spring MVC etc. depending on  technology stack}}