Executive Hospitality Host - Full Time (Harrah's Laughlin)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

Manage all aspects of the customer journey while on property, simultaneously coordinating with account executive, sales executive, and flight sales executive team members on pre- and post-trip planning. The hospitality host will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills, inspire confidence, and exude authenticity with regard to both guest and team interactions. Hospitality Hosts are responsible for the guests that are not assigned to Executive Casino Hosts.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Greets guests in the casino and participates in social events and special promotions
• Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
• Handles difficult guests and situations in a calm, professional and prudent manner
• Maintains close ties with customers to engender loyalty
• Anticipates, responds to, and consistently meets or exceeds the needs of guests including, but not limited to event, transportation and accommodation arrangements
• Seamless coordination with Account Executive, Sales Executive, and Flight Executive Sales teams
• Proactively identifies and resolves service failures
• Taking immediate action to resolve service gaps
• Identifies ways to increase efficiencies and to improve products or service
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact business
• Keeps track of existing products/services and/or progress on new initiatives
• Must be knowledgeable of all happenings on property and in-market
• Fully complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and be able to maintain the applicable Gaming Registration and Alcohol Awareness Cards (required)

 SUPERVISORY RESPONSIBILITIES 

None.

LANGUAGE SKILLS

Must be able to effectively communicate, read and write in English. Must be able to read and write simple lists.

MATHEMATICAL SKILLS

Accurate money/chip handling.

COMPUTER SKILLS

Typing and computer literate.

ADDITIONAL REQUIREMENTS

• Lift up to 30 lbs.
• Push and pull up to 50 lbs. 
• Stand for long periods of time or entire shift 
• Walk Entire Shift 
• Maneuver in confined spaces
• Sit for long periods of time
• Guest Contact
• Reach, Bend, Stoop, Twist, Hear
• Tolerate high noise areas
• Work flexible schedules
• Work in second-hand smoke environment

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.