ESI Coordinator

About ProSearch Strategies, LLC

At ProSearch, we believe that our clients are the best in the world, and they deserve a partner who is as committed to their growth and innovation as they are. We are a team of passionate problem-solvers, industry thought leaders, and trusted advisors who thrive on helping our clients achieve extraordinary outcomes. As we continue to expand our influence in the legal technology and eDiscovery sector, the Client Partnerships Advisor will play a critical role in supporting our strategic client relationships and advancing our mission of client success.

POSITION OVERVIEW: A ProSearch ESI Coordinator is responsible for tracking, receiving, staging, and loading client data. The Coordinator plays an integral role in our core workflows, and works closely with many groups in the company, including Client Services, Support, Forensics, and Processing. The ESI Coordinator is also a point of contact for our clients, especially in relation to the transfer of ESI. Strong organizational and communication skills, responsiveness, and adherence to eDiscovery best practices are vital to the success of an ESI Coordinator at ProSearch. Please refer to the skills matrix supporting Client Solutions for specifics regarding your role and level expectations and requirements.

RESPONSIBILITIES:

·       Receive, organize, and track media for processing using proprietary database technology and relevant ticketing system(s)

·       Obtain, examine and prepare client data for processing from each of the following sources: FTP/VPN, external physical media or internal migration requests

·       Work closely with team members to troubleshoot data issues and research software and/or techniques to solve problems

·       Interpret client needs and PM instructions in order to accurately and efficiently pass them on to operational groups

·       Coordinate incoming requests to ensure SLAs regarding ingestion of client data are met; escalate to Lead/Manager and relevant client team when SLAs are in jeopardy

·       Perform quality control checks of work product from operations groups and other team members

·       Convert client data and remediate problematic data using sound and defensible tools/processes

·       Provide status updates and create ad-hoc reports relating to ESI (status, volume, type, etc.) for client teams when requested

·       Maintain frequent contact with internal and external clients – email, phone, and in person

·       Maintain knowledge of key processing and reporting tools used by other departments in order to efficiently and effectively route requests

·       Build and maintain a collaborative and productive relationship with clients, both internal and external

RESPONSIBILITIES (Continued):

·       Assist in creation and improvement of workflows and SOPs while adhering to ProSearch standards and client requirements. At higher levels, develop and implement new workflows and SOPs

·       Assist in opening and tracking of new client matters

·       Assist in gathering of information in relation to data decommissions

·       Support team with administrative tasks, including but not limited to training, reporting, and documentation

QUALIFICATIONS (KNOWLEDGE, SKILLS, AND EXPERIENCE):

·       Bachelor’s degree or 4+ years of industry experience

·       Familiarity with all stages of eDiscovery, with a preferred focus on collection and processing

·       Hands-on experience with industry recognized processing and review solutions (eCapture and Relativity preferred, relevant certifications a plus)

·       Experience with industry tools used for data conversion/restoration, i.e. Aid4Mail, DataNumen, FTK, Encase, Transend Migrator

·       Experience with industry tools used for copying/moving data, i.e. RoboCopy, shell or batch scripts

·       Highly organized

·       Keen attention to detail

·       Ability to manage multiple clients and matters simultaneously

·       Superior verbal and written communication skills

·       Investigative mentality

·       Strong problem solving and troubleshooting skills

·       Must work well in a team environment

·       Willingness and ability to work overtime as needed

PHYSICAL REQUIREMENTS:

·       Repetitive movement of hands and fingers-typing and/or writing  

·       Have close visual acuity to perform an activity such as: viewing a computer terminal, extensive reading  

·       Occasional standing and walking 

The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned to the employee from time to time, and the scope of the job may change as necessitated by business demands.