Disco Provisioner Auditor

Company Description

Spectrotel and AireSpring have joined forces to create a leading managed network services platform, combining complementary expertise in connectivity, networking, security, and communications to serve businesses around the world.

Spectrotel is redefining managed network services by moving beyond reactive and proactive support toward predictive, prescriptive network management. Its technology-enabled solutions bring together automation, AI-powered intelligence, and human expertise to help reduce downtime, minimize service degradation, and strengthen communications platforms. Its portfolio includes SD-WAN, SASE, cloud connectivity, and advanced security.

AireSpring is a global managed network services provider delivering connectivity, networking, and security solutions in more than 190 countries. It works through relationships with more than 265 carriers and ISPs. Its channel-exclusive portfolio includes managed global connectivity, SD-WAN, SASE, enterprise mobility, and unified communications. AireSpring’s AI-powered IT service management platform, AIreCONTROL, provides visibility, automation, and lifecycle management across complex, multi-vendor networks.

Together, Spectrotel and AireSpring combine scale, intelligence, and network expertise to help organizations stay connected, secure, and focused on growth. Learn more at spectrotel.com and airespring.com, or follow the companies on LinkedIn.

Job Description

About the Role 

We are seeking a detail-oriented Disco Provisioner to join our Service Delivery team. This role is critical in ensuring accurate and timely provisioning of submitting disconnect orders with multiple carriers. Reviewing invoices to ensure disconnect requests have completed and if they have not, filing a dispute.  The ideal candidate will have a strong understanding of telecom provisioning systems and disconnect process with multiple carriers, excellent organizational skills, excellent communication and english skills and a commitment to maintaining high standards of data security and compliance. 

 

Key Responsibilities 

• Submit disconnect requests on multiple platforms with different carriers for varies services and technologies. 
• Coordinate with internal teams (engineering, customer support, and project management) to ensure seamless disconnection of services. 
• Maintain accurate records of provisioning activities in accordance with company policies. 
• Monitor disconnect provisioning queues and resolve issues related to service disconnection. 
• Participate in audits. 
• Identify and escalate provisioning anomalies or concerns promptly. 
• Continuously improve provisioning workflows and contribute to automation initiatives. 
• Responsible for restoring service if needed  
• Remove services from internal monitoring systems 

Qualifications

• 2+ years of experience in telecom provisioning or network operations. 
• Familiarity with different carrier disconnect platforms and telecom infrastructure. 
• Strong analytical skills.