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Supervisor, Invoice Processing AP

Baxter International

La Aurora, Heredia

  • Full Time
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About the role

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role at Baxter


Responsible for supervising a team of approximately 10 to 15 invoice processors in their day-to-day activities), ensures the defined service level agreements are met and are accountable for driving a culture of service excellence.


Your Team


Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

 

What you will do


  • Supervise invoice entry, debit and credit memos ensuring invoices are recorded accurately and processed in a timely
  • manner
  • Perform data entry/ keying into payable systems, as needed
  • Assist team with VAT and with invoice coding as needed, ensuring that the correct GL accounts and VAT taxes are
  • appropriately accounted for
  • Maintain a high performing, highly motivated team, ensuring that staff receive the training appropriate based on
  • their needs and abilities
  • Work with the team to ensure daily processing quotas are met or exceeded and the level of quality is maintained
  • Provide staff coaching and reviews and approve employee performance evaluations for completeness / fairness
  • Review & resolve invoice processing exceptions and escalations
  • Plan, organize team meetings to ensure that customer service expectations are met or exceeded
  • Provide leadership to invoice processors to ensure completeness and accuracy
  • Work in partnership with in-country personnel to address and resolve issues as they surface and enforce the
  • adoption of the agreed channel strategies
  • Work in partnership with Customer Services to ensure the Invoice Processing workload is effectively distributed
  • across the two functions
  • Ensure record retention, tracking and reporting for tax purposes in accordance with policy
  • Identify and present solutions for continuous process improvement
  • Review and propose changes to Accounts Payable policies and procedures as dictated by market and company
  • changes and/or industry, in addition to changes in personnel, department practices and systems
  • Support transitions of additional countries into the GBS
  • Provide input into performance metrics

What you will bring


  • Bachelor’s degree in public accounting, Finance or business administration.
  •  5+ years of experience in related fields with a minimum of two years funcional Accounts Payable Team
  • Knowledge of Power BI, reporting tools and AI technologies to drive efficiency and innovation in AP processes.
  • English Advanced level B2
  • Expert in the Invoice Processing functional area and proficient in the end-to-end Accounts Payable process
  • Understanding of Accounts Payable best practices
  • Ability to plan, assign and direct work; ensuring strict deadlines are met.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.