Commissions Associate

This role is an integral part of the Commissions team, focusing on accurate processing of commission revenue and maintaining a commitment to service standards across Cetera Financial Group’s broker dealer communities.

Core Responsibilities:

• Accurately process and reconcile daily commission files and statements while building on experience and applying knowledge of commissions within a self-clearing broker-dealer.
• Perform research, interact with sponsors, and fund companies as needed to obtain statements for timely commission processing. Proactively seek best practices and implement process-improved commission processing methods.
• Prioritize workload and perform timely resolution of outstanding commission issues.
• Perform accounting functions, including preparation of journal entries, pertinent documentation of work papers and reconciliation of balance sheet accounts.
• Understand standard contract terms and commission calculations to assist clients.
• Ability to utilize intermediate Excel skills to research questions and efficiently analyze commission transaction data. 
• Provide Raving Fans customer service to clients, meeting SLAs and Cetera Service Culture service standards.
• Team player willing to pitch in as needed to complete commission processing work and accomplish service standards and SLAs.
• Communicate with fund companies and the field force, assisting Sales Representatives in resolving commission issues.
• Work on projects, using analytical skills and providing a high level of detail.
• Assist with internal/ external auditors
• Daily quality control/review of commission data
• Assist and train offshore team members
• Process weekly advisor credit card payments
• Mutual Fund/ Brokerage product setup

Required Knowledge, Skills, and Abilities:

• 1-2 years of intermediate Microsoft Excel skills; including writing formulas, Pivot Tables, VLOOKUP formulas, and the ability to work with large worksheets containing multiple linked worksheets.
• Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment.
• Capable of working well in a team environment
• Capable of exercising critical thinking skills
• Customer service experience with sound verbal and written communication skills
• Ability to work overtime if requested.

Desired Knowledge, Skills, and Abilities:

• Associate technical college degree in Accounting or Administration is a plus.

• 1+ year experience working with Microsoft Access including working with tables and joins to write queries.

Minimum Required Education & Experience: 

• High School Diploma

Travel Requirements: Up to (0%)