Command Center Director

Overview

The Command Center Director provides strategic and operational leadership for the health system’s centralized Command Center, overseeing patient flow, capacity management, patient placement, transfers, and system-wide operational coordination. This position partners with clinical and operational leaders across the organization to improve patient throughput, optimize available capacity, address operational barriers, and ensure patients are efficiently connected to the appropriate level of care.

Responsibilities

• Provides system-wide leadership for patient flow, capacity management, patient placement, and transfer operations.
• Monitors system capacity and operational conditions and coordinates strategies to address high census, surge volumes, and barriers to patient movement.
• Partners with hospital, nursing, physician, and operational leadership to improve patient throughput, bed utilization, and access to care.
• Identifies opportunities to improve system balance and facilitate the appropriate movement of patients across facilities and levels of care.
• Leads process improvement initiatives focused on reducing delays in admissions, transfers, placement, and discharge.
• Establishes and monitors key performance measures related to patient flow, capacity, transfers, throughput, and Command Center operations.
• Develops and standardizes Command Center workflows, escalation processes, policies, and operating procedures across the health system.
• Provides leadership, coaching, and performance management for Command Center staff while promoting a culture of collaboration, accountability, responsiveness, and patient-centered decision-making.
• Other duties as assigned.

Qualifications

Education

•  Bachelors in Business Administration or equivalent rquired. A BSN, MBA preferred.

 

Minimum Work Expereince

• Minimum of 10 years of progressive healthcare experience, including at least 5 years of leadership experience at the manager level or above. Experience in hospital operations, patient flow, capacity management, patient placement, transfer operations, nursing operations, or other related acute-care operations strongly preferred. Experience supporting operations across multiple hospitals or facilities preferred.

 

Required Skills, Knowledge and Abilities

• Gather and Communicate data to drive results. The ability to manage and develop staff.