Sr System Analyst - ETS BSD Customer Engagement DCX

The Senior Systems Analyst / Software Developer is responsible for leading system development initiatives and vendor implementation efforts from project initiation through post-implementation support. This role partners with internal IT teams, cross-functional business stakeholders, and external vendors to deliver technology solutions that align with business objectives. The individual will oversee project activities throughout the full project lifecycle, ensuring successful planning, execution, monitoring, and delivery.

We are seeking a skilled Software Developer with 3+ years of professional experience designing, developing, testing, deploying, and supporting software applications. The ideal candidate will possess strong programming and analytical skills, experience working in Agile environments, and a proven ability to deliver high-quality, scalable solutions that meet business requirements.

In addition to project delivery responsibilities, this position is responsible for day-to-day application support, IT administrative activities, problem resolution, troubleshooting, and ensuring the ongoing stability and performance of supported systems.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Core Responsibilities

• Participate in project workstreams and technical initiatives, identifying opportunities to deliver business value and support strategic objectives.
• Design, develop, test, deploy, and maintain software applications, services, APIs, and system integrations.
• Support solution delivery throughout the Software Development Life Cycle (SDLC), from requirements gathering through implementation and post-production support.
• Deliver business value through iterative releases, continuous improvement, and frequent stakeholder and customer feedback.
• Collaborate with business analysts, product owners, architects, vendors, and cross-functional teams to define and refine business and technical requirements.
• Support application deployments, production releases, and ongoing operational activities.
• Produce and maintain technical deliverables, including system and subsystem designs, end-to-end process flows, use cases, data models, interface specifications, APIs, and SDLC documentation.
• Participate in code reviews and contribute to the adoption of development standards, design patterns, and engineering best practices.
• Communications and Change Management: Strengthens business relationships, managing and maintaining effective communications with all stakeholders. Leads or contributes to team discussions. Proactively raises issues.
• Support application deployments, releases, and production issue resolution.
• Develop clean, scalable, secure, and maintainable code in accordance with industry standards, secure coding practices, and company cybersecurity requirements.
• Monitor application health and optimize system performance, scalability, and stability.
• Provide project status updates, identify risks and dependencies, and escalate critical issues as needed.
• Utilize Agile delivery methodologies and Azure DevOps for backlog management, sprint planning, work tracking, release management, and CI/CD activities.
• Perform incident triage, root cause analysis, problem management, and implementation of preventive actions to improve system reliability and operational excellence.
• Experience utilizing AI-assisted software development tools to accelerate development, improve code quality, support troubleshooting, and enhance productivity while complying with company cybersecurity, data privacy, and software development standards.

Required Education/Experience

• Bachelor's Degree and a minimum of three (3) years relevant experience.

Preferred Education/Experience

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Math, Business, or applicable degree or
• Master's Degree in Computer Science or equivalent is a plus.

Relevant Work Experience

• a minimum of three (3) years relevant experience
• with at least two (2) of the following technologies:
• C#/.NET Core/.NET 8+
• Java
• SQL Server, Oracle, or other relational databases
• RESTful APIs and web services
• React, Angular, or modern JavaScript frameworks
• Azure cloud services
• GitHub Enterprise and DevOps practices
• Python
• Business Analysis and requirements management
• Experience utilizing AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT, or similar technologies) to support software design, coding, testing, debugging, documentation, and code review activities while adhering to company cybersecurity requirements, secure coding standards, and software development best practices, required.
• Must have ability to learn new technology as required for the job using documentation and other available resources, required.
• Excellent work ethic, required.
• Experience with web services, APIs, databases, and cloud-based solutions, required.
• Familiarity with version control systems such as Git and DevOps practices, required.
• Experience developing applications and/or databases, preferred.
• Experience working in Agile/Scrum environments, preferred.

Skills and Abilities

• Strong written and verbal communication skills
• Demonstrated analytical skills
• Demonstrated problem solving skills
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
• Effective interpersonal skills
• Effective conflict management skills

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.