Treatment Coordinator at Wood Orthodontics

The Treatment Coordinator plays a key role in supporting patient care and practice operations by managing patient scheduling, coordinating patient flow, and presenting financial treatment plans. This position serves as a bridge between patients, clinical teams, and administrative staff to help ensure a smooth, informed, and positive patient experience while supporting office efficiency and production goals. 

 

 

Responsibilities

•  Coordinate patient scheduling to support provider productivity, hygiene flow, and overall practice efficiency. 

• Prepare, present, and review financial treatment plans with patients, ensuring clear understanding of recommended care and financial expectations. 

• Follow up with patients regarding proposed treatment plans and assist with scheduling the next steps. 

• Verify insurance benefits, coverage, and fee schedules to provide accurate estimates and breakdowns. 

• Communicate treatment fees, document financial arrangements, and confirm patient payment commitments. 

• Assist patients with insurance forms and ensure accurate and complete documentation. 

• Serve as a primary point of contact for patient questions regarding treatment, scheduling, and financial concerns. 

• Maintain accurate and up-to-date patient records within practice management software. 

• Collaborate closely with dentists, hygienists, office managers, and patient coordinators to ensure seamless patient flow. 

• Support administrative duties as needed to assist front-office operations and coverage. 

• Participate in emergency procedures as required, including summoning assistance and supporting team members. 

• Represent the practice in a professional, friendly, and patient-centered manner. 

• Maintain regular attendance and adhere to office policies, schedules, and procedures. 

• Anticipate the needs of patients and the care team to support a smooth daily workflow. 

• Travel between practice locations as needed. 

• Perform other duties as assigned to support practice operations. 

• Perform other duties and responsibilities assigned by management

• High school diploma or equivalent required. 

Requirements: 

• 1–3 years of experience in a dental office or healthcare administrative role preferred. 

• Working knowledge of dental terminology, treatment planning, and insurance processes. 

• Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is preferred. 

• Strong organizational, communication, and customer service skills. 

• Ability to multitask and remain composed in a fast-paced environment. 

• Professional, proactive, and team-oriented mindset. 

• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined. 

 

Why Join Us?  

Comprehensive Benefits Package:

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off