Namba Associate Store Repair Technician
- Full Time
About the role
Provide high-quality repair services and courteous customer support, contributing to improved convenience and customer satisfaction through smartphone and tablet repair, buyback and resale of pre-owned devices, and guidance on accessories and warranty services. Additionally, support sales growth and business performance by accurately and efficiently managing inventory and conducting daily store operations.
Primary Job Accountabilities/Responsibilities:
- Welcome and assist visiting customers, including repair reception, technical support, and providing advice
- Perform repairs on smartphones and tablets (including battery replacement, screen replacement, etc.) and maintain repair quality
- Handle the purchase and resale of pre-owned devices
- Provide and promote repair insurance and warranty services
- Sell accessory products such as smartphone cases and USB cables
- Ensure accurate inventory management
- Maintain store cleanliness and provide a safe working environment to ensure a comfortable and reliable in-store experience
Required Experience, Skills, and Knowledge:
- High school diploma or equivalent
- Native-level or fluent Japanese proficiency
Experience
- Experience in store operations such as inventory management and product ordering
- Hands-on experience in customer service and sales, preferably in the retail or service industry
Skills
- Polite and friendly customer service skills
- Strong communication skills to accurately understand customer needs and provide optimal solutions
- Accuracy and manual dexterity required for repair work
- Ability to efficiently handle multiple tasks (multitasking)
- Flexibility and adaptability
- Proactive mindset and willingness to take initiative
- Team-oriented with the ability to collaborate effectively
- Basic PC skills (e.g., use of inventory management systems)
Knowledge
- Basic knowledge of the structure and functions of smartphones and tablets
- Fundamental technical knowledge of repairs (e.g., battery, display, connectors, etc.)
- Understanding of warranty services and repair insurance, including their structure and coverage
- Basic knowledge of store operations, including inventory control, ordering, and sales management
- Knowledge of accessory products (e.g., cases, cables, screen protectors) and their usage
Preferred Experience, Skills, and Knowledge:
- Experience handling digital devices such as smartphones and tablets
- Hands-on experience in repair work (e.g., battery replacement, screen replacement)
- Experience in proposing and selling warranty services and optional products