Financial Business Analyst 01– Order Management / Quote-to-Order
About the role
We are seeking a detail-oriented and analytical Business Analyst 1 to support Oracle Health Customer Entitlement Services.
In this role, you will research customer inventories, validate license entitlements, support license migration activities, and collaborate with cross-functional teams to ensure accurate and timely customer entitlement delivery.
You will also analyze operational trends, resolve process-related inquiries, and identify opportunities to simplify workflows and improve efficiency through automation.
This position offers exposure to Oracle's licensing processes, internal business systems, and revenue-related operations.
Key Responsibilities
Customer Entitlement Analysis: Research and validate customer licensing information using Oracle internal applications, including Asset Report, PeopleSoft (HAT), and ROSIE, to maintain accurate entitlement records.
License Migration Support: Support accurate and timely migration of existing customer licenses in accordance with Oracle policies and established procedures.
Cross-Functional Collaboration: Partner with Sales, Deal Management, Pricing, Finance, and Data Migration teams to resolve entitlement discrepancies and facilitate efficient order processing.
Customer Request Management: Understand internal and external customer requirements, prepare accurate entitlement summaries, and deliver requested information within agreed timelines.
Workflow Coordination: Manage queue workflows and support allocation of requests based on resource capabilities, priorities, and operational requirements.
Reporting and Analysis: Monitor request volumes, identify trends, and provide operational insights to support management decisions.
Process Improvement: Identify opportunities to simplify processes, reduce manual effort, and improve operational efficiency through automation.
Policy Compliance and Knowledge Development: Maintain working knowledge of Oracle policies, internal systems, and related business processes, including pricing, quoting, booking, billing, revenue recognition, and invoicing. Complete required process certifications.
Qualifications & Skills
Mandatory
The original JD does not specify education, years of experience, or formal entry qualifications. The following requirements are supported by its stated responsibilities and capabilities.
Analytical and problem-solving skills: Ability to research information, analyze customer records, identify discrepancies, and develop accurate conclusions.
Attention to detail: Ability to maintain accuracy when reviewing licensing information, preparing entitlement summaries, and processing requests.
Communication skills: Ability to understand requester requirements, communicate findings, and respond clearly to process-related inquiries.
Cross-functional collaboration: Ability to coordinate effectively with multiple stakeholders to resolve issues and complete operational activities.
Independent execution: Ability to manage assigned work, investigate issues, and meet timelines with limited direct supervision.
Process and policy adherence: Ability to learn and apply established business policies, workflows, and quality standards.
Reporting and analytical reasoning: Ability to analyze operational volumes and trends and communicate insights that support business decisions.
Good-to-Have
These are differentiators aligned with the responsibilities, not confirmed hiring prerequisites.
Exposure to customer entitlement management, software licensing, or license migration processes.
Familiarity with enterprise business systems or Oracle applications, such as Asset Report, PeopleSoft (HAT), or ROSIE.
Understanding of pricing, quoting, booking, billing, revenue recognition, or invoicing processes.
Experience identifying process improvements, workflow simplification, or automation opportunities.
Exposure to queue management, operational reporting, or resource allocation workflows.
Familiarity with sales operations, deal management, finance operations, or customer support processes.
Self-Assessment Questions
Am I confident researching business records, identifying discrepancies, and producing accurate findings?
Can I communicate effectively with different stakeholders to understand requests and resolve operational issues?
Am I comfortable working independently, following established policies, and delivering accurate work within deadlines?
Can I analyze operational data, identify trends, and communicate useful insights?
Do I consistently demonstrate attention to detail when handling complex information and business processes?