Account Coordinator
- Full Time
About the role
About Atrium
Founded in 1995, Atrium is a WBENC‑certified leader in Extended Workforce Management and Talent Solutions, blending technology and human expertise to help leading brands reimagine how work gets done. Atrium delivers its market-leading solutions through four divisions: Talent Solutions, AtriumWORKS™, HR Advisory Services, and Atrium Innovation Research™ (AIR). All offerings integrate seamlessly to create flexible programs built for the evolving world of work.Overview
Atrium is growing! Following the award of a major new enterprise client in the creative space, we're expanding our WORKS team to support a vibrant and dynamic Freelancer workforce. We're hiring a Account Coordinator to be on the front lines of this exciting partnership-serving as a key point of contact for Freelancers and helping ensure a smooth, supportive experience from onboarding through offboarding. This is a great opportunity for someone who is detail-oriented, people-focused, and eager to grow their career in workforce operations and client service.
Responsibilities
- Acting as a primary point of contact for Freelancers, answering questions and guiding them through onboarding, timesheet submission, and general program processes.
- Maintaining accurate records in Atrium's HRIS and client platforms (e.g., Bullhorn, Worksuite, Worksome).
- Assisting with payroll operations, including timesheet validation and issue resolution in partnership with Payroll.
- Monitoring compliance with program guidelines and service level agreements (SLAs).
- Escalating concerns or issues to senior team members when needed, ensuring timely resolution.
- Participating in team meetings and contributing to process improvements and program consistency. Who You Are: You're someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in being reliable and responsive.
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Qualifications
- Have 1 to 2 years of experience in customer service, HR support, or a related field
- Communicate clearly and professionally with Freelancers, clients, and internal teams
- Are empathetic and service-minded, always looking to make the experience better for others
- Are organized and detail-oriented, especially when managing documentation and deadlines
- Enjoy solving problems and finding practical solutions
- Are eager to learn and grow, and open to feedback
Physical Requirements
- Ability to sit for an extended period of time.
- Ability to commute to our Westerville, OH office on a hybrid basis.
Education Requirements
- Bachelor's degree is preferred or relevant experience.
Benefits
Atrium offers a comprehensive Atrium Care Package, available upon eligibility, including:
- 20 days of Paid Time Off (PTO)
- 11 paid holidays
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Pet Insurance
- Legal Benefits
- 401(k) Program with employer match
- Employee Assistance Programs
Employee Perks:
- Summer Fridays
- Flexible Work Arrangements: remote, hybrid, or onsite depending on client assignment
- Vibrant company culture with monthly events and in-office amenities
- Employee Wellness Programs
- Employee Discounts through Working Advantage
- Professional Development Opportunities
- Commuter Benefit Program
Compensation
$22.12 to $25.00 per hour. This position is non-exempt and eligible for overtime pay in accordance with applicable law. Actual pay within this range will be based on factors such as experience, skills, education, and internal pay equity.