Senior Account Coordinator
- Full Time
About the role
About Atrium
Founded in 1995, Atrium is a WBENC‑certified leader in Extended Workforce Management and Talent Solutions, blending technology and human expertise to help leading brands reimagine how work gets done. Atrium delivers its market-leading solutions through four divisions: Talent Solutions, AtriumWORKS™, HR Advisory Services, and Atrium Innovation Research™ (AIR). All offerings integrate seamlessly to create flexible programs built for the evolving world of work.Overview
Atrium is growing! Following the award of a major new enterprise client in the creative space, we're building a dedicated team to support this exciting partnership. As part of this expansion, we're hiring a Senior Account Coordinator to join our WORKS team and play a key role in delivering exceptional service and operational excellence. This newly created role will support the Account Manager, Creative, and serve as a critical link between our internal teams, client stakeholders, and Freelancer workforce. If you thrive in fast-paced environments, enjoy solving problems, and are passionate about creating seamless experiences, this is a great opportunity to grow your career.
Please note that this role requires employees to work on Pacific Time while operating out of our Columbus, OH office on a hybrid basis.
Responsibilities
- Building strong relationships with client managers, freelancers, and internal teams.
- Supporting hiring managers and suppliers throughout the contingent labor/ non-employee lifecycle-from requisition creation to onboarding and offboarding.
- Maintaining accurate records in Atrium's HRIS (eg. Bullhorn, Avionte etc.), timekeeping systems, and client FMS tools (eg.
- Executing payroll operations, including weekly audits, timesheet validation, expense processing, and issue resolution in partnership with Payroll.
- Monitoring compliance with HR/payroll regulations and program SLAs.
- Diagnosing and resolving client concerns, escalating as needed with leadership support.
- Facilitating offboarding, including terminations, documentation updates, and communication with HR.
- Participating in regular client and internal meetings to drive program goals and ensure alignment.
- Supporting program adoption, communications, and operational consistency across engagements. This role is 100% account administration-focused, with a strong emphasis on accuracy, responsiveness, and relationship management.
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Qualifications
- Have 3+ years of experience in account coordination, HR operations, or customer service
- Communicate clearly and professionally with clients, associates, and internal teams
- Approach your work with empathy, curiosity, and a service mindset
- Are detail-oriented and diligent, especially when it comes to data and documentation
- Enjoy solving problems and offering practical, well-considered solutions
- Are receptive to feedback and committed to continuous improvement
Physical Requirements
- Ability to sit for an extended period of time.
- Ability to commute to our Westerville, OH office on a hybrid basis.
- Ability to work West Coast hours.
Education Requirements
- Bachelor's degree is preferred or relevant experience.
Benefits
Atrium offers a comprehensive Atrium Care Package, available upon eligibility, including:
- 20 days of Paid Time Off (PTO)
- 11 paid holidays
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Pet Insurance
- Legal Benefits
- 401(k) Program with employer match
- Employee Assistance Programs
Employee Perks:
- Uncapped Commission
- Summer Fridays
- Flexible Work Schedule: Hybrid work schedule, 3 days a week on-site
- Vibrant company culture with monthly events and in-office amenities
- Employee Wellness Programs
- Employee Discounts through Working Advantage
- Professional Development Opportunities
- Commuter Benefit Program
Compensation
$23.56 to $26.44 per hour. This position is non-exempt and eligible for overtime pay in accordance with applicable law. Actual pay within this range will be based on factors such as experience, skills, education, and internal pay equity