Payments & Finance Product Manager

Description

At Helfy, we’re building the future of digital healthcare — making access to prescriptions, treatments, and delivery simpler, smarter, and fully online. We’re looking for a Product Manager who is passionate about solving real-world health challenges through technology and thrives in a fast-paced, impact-driven environment.

As a Product Manager at Helfy, you’ll own the product lifecycle end-to-end: from ideation and user research to roadmap planning, delivery, and optimization. You’ll work closely with engineers, designers, data analysts, and marketers to build scalable B2C solutions that serve patients across Europe.

Helfy is a technology-driven group building the next generation of digital healthcare infrastructure. At the core of the group is DoktorABC, a leading telehealth marketplace operating across multiple international markets.

DoktorABC functions as an end-to-end telehealth marketplace, connecting:

• Patients seeking fast, convenient access to care
• Licensed doctors providing online consultations and prescriptions
• Pharmacies fulfilling prescriptions and OTC products
• Medication & OTC products, including regulated treatments
• Delivery partners ensuring fast, reliable home delivery

The platform seamlessly combines medical consultation, prescription handling, pharmacy fulfillment, and last-mile delivery into a single digital experience. Operating in regulated environments, DoktorABC enables millions of patients to receive treatment without queues, friction, or unnecessary in-person visits.

Responsibilities

We are looking for a Product Manager to own the payments and finance area of our platform – from the patient's checkout to pharmacy payouts and the internal finance tools behind them. You will work closely with our Finance, Operations and R&D teams and with our payment partners.

Responsibilities

•         Own the roadmap for payments, payouts and finance tools, from discovery to launch

•         Improve the checkout and payment experience across our markets

•         Manage our payment providers and lead the integration of new payment methods and partners

•         Own the pharmacy payout and settlement process, including the Back Office tools used by Finance

•         Write clear product requirements and work with engineering, design and QA to deliver them

•         Define KPIs for the payments area, monitor them and drive improvements

•         Work with Finance, Legal and Compliance to meet regulatory requirements

Requirements

•         3+ years of experience as a Product Manager, preferably in B2C, e-commerce or fintech

•         Hands-on experience with online payments – PSPs, payment methods, refunds, chargebacks, reconciliation

•         Proven track record of shipping products at scale

•         Strong analytical skills and a data-driven approach

•         Excellent communication and stakeholder management skills

•         Experience working with Agile / Kanban teams

•         Fluent English

Advantages

•         Experience with marketplace payouts or embedded finance

•         Experience with European payments and regulation (PSD2, SCA)

•         Healthtech or telemedicine background