Customer Services Executive

Job Purpose:  

Provide industry-leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship. Act as an advocate for the customer within TD SYNNEX relating to after-sales management processes and procedures.

Responsibilities:

• Investigate, advise on and resolve after-sales queries, specifically relating to returns and delivery issues, acting as the primary contact with the customer where appropriate.
• Own, respond to and ensure progression of queries within service level agreements.
• Adhere to company policies and procedures when handling returns and delivery-related queries, acting within the established delegation of authority.
• Improve the efficiency of query, delivery and returns processes while minimising losses due to product returns and credit notes.
• Identify and help address root causes of after-sales management queries. • Promote the use of TD SYNNEX’s e-business customer service tools.
• Support team members in achieving shared goals and maintaining a strong teamwork ethos.
• Support the business by following all company policies and procedures and working in line with TD SYNNEX's shared values.
• Other ad hoc duties as required from time to time

Knowledge Skills and Experience:

• Prior experience in business and customer services processes. 
• Proven ability to work successfully in a team environment.
• Attention to detail.
• Customer-focused approach.
• Excellent customer relationship management skills.
• Excellent communication skills.
• Strong organisational skills.
• Effective time management and prioritisation skills.
• SAP R/3 experience preferred.
• Working knowledge of Microsoft Office tools (Outlook, Excel, Word) and CRM systems preferred.
• Proficiency in Spanish and/or English is a plus.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!