Service Account Manager

✅ Responsibilities

• Responsible for service business delivery in the assigned market, achieving sales targets and related performance KPIs. 
• Manage, update, and forecast sales opportunities based on targets; maintain and update customer data in the CRM system. 
• Handle contract and service processes for both internal and external customers; coordinate with customers and internal teams to identify optimal solutions. 
• Develop a deep understanding of customer procurement processes and key decision-makers; build and maintain strong customer relationships. 
• Conduct customer development activities, including visits and cold calls; become familiar with company systems and operational processes. 
• Collaborate closely with front-end sales teams to promote after-sales business and establish effective cooperation mechanisms. 

• Minimum of 2 years of experience in service-related industries (e.g., customer service or after-sales support). 
• Strong customer service mindset and independent problem-solving skills. 
• High level of self-discipline and accuracy, with the ability to complete tasks efficiently and on time. 
• Proactive attitude, strong sense of responsibility, good communication skills, and willingness to learn. 
• Team player with a customer-oriented mindset; demonstrates integrity and aligns with company values. 
• Self-motivated with the ability to work under pressure. 
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.). 
• Good English reading and writing skills. 
• Willing to travel as required. 
• University graduation