Product Owner - Customer Portal

World Courier moves time-critical, life-saving pharma shipments across the globe, and our customer portal is where customers experience that service. You will own the product that reshapes how customers interact with us. This is a high-visibility role with full product accountability: you will lead the evolution of a live global platform into a next-generation, AI-enabled, multi-market digital experience.

Why this role matters

Customer portals are central to how customers interact with World Courier—placing orders, tracking shipments, and accessing critical logistics information. This role ensures that our customer portals evolve into integrated, consistent, and user-centric digital experiences, reducing reliance on manual interactions and enabling scalable, self-service capabilities across regions and markets.

Many customer interactions still happen by email and phone. You will make digital the preferred channel through an intuitive, scalable self-service experience. Your success will be measured by customer satisfaction and by the growth of self-service adoption.

What you’ll own

• Product ownership: You will have full accountability for the vision, backlog and outcomes of our customer portal products, working closely with the business Product Manager and the Product Group Manager.
• Squad leadership: You will lead a multidisciplinary squad of business analysts, engineers, design and QA in an agile setup. You will set direction, prioritize by customer and business value, and keep delivery continuous.
• Product scope: You will take our live global portal into new markets and channels, and into a reimagined user experience.
• AI-enabled experience: You will identify and deliver practical AI use cases that improve customer experience and efficiency, applying responsible AI principles in a regulated industry.
• Collaboration: You will partner with peer Product Owners and integration teams to deliver seamless end-to-end customer journeys.

What success looks like

• Higher customer satisfaction (NPS).
• A measurable shift from manual to self-service interactions.
• Successful launch of new markets, channels and capabilities.
• Visible AI-driven improvements to customer and operational outcomes.
• Continuous value delivery with strong stakeholder alignment.

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What you bring

• 8+ years in product ownership or management, with a strong track record in agile environments.
• Experience leading cross-functional squads without formal line management.
• Proven delivery of customer-facing digital products such as portals or web and mobile applications.
• Hands-on experience shaping or delivering AI-enabled features, turning emerging capabilities into practical outcomes.
• Strong stakeholder management across executives, business and technology teams in a global, matrixed organization.
• Comfort working across cultures and time zones.
• Experience in regulated industries such as healthcare, pharma or logistics is highly desirable.
• Agile or product certifications (CSPO, SAFe PO or similar) are a plus.
• English proficiency at C1 level or higher (written and spoken). Additional languages are a plus.

Why join us

• Own a flagship, high-visibility product with real decision-making authority.
• Shape the next generation of customer digital experience, including AI.
• Work internationally with global teams and exposure to senior leadership.
• Join a re-imagined, product-led IT function driving digital transformation.
• Hybrid working is based in Madrid or London.
• Competitive compensation.
• Contribute to a purpose-driven business delivering essential pharma logistics.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier Management Ltd.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned