US Healthcare Medical Secretary (PHRN/RPh)
- Full Time
About the role
At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it!
Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.
We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.
At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too.
If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact on people’s lives, we’d love to meet you. Let’s build the future of mental health care together!
Position Overview:
The Medical Secretary provides virtual administrative and care coordination support to a multidisciplinary clinical team, helping ensure patient care is delivered in an effective and efficient manner. This role is responsible for managing patient scheduling, maintaining medical records, processing prior authorizations, coordinating communication with patients, families, and healthcare providers, and supporting day-to-day clinical operations.
Role Classification: Non-technical
Roles and Responsibilities:
Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.
We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.
At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too.
If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact on people’s lives, we’d love to meet you. Let’s build the future of mental health care together!
Position Overview:
The Medical Secretary provides virtual administrative and care coordination support to a multidisciplinary clinical team, helping ensure patient care is delivered in an effective and efficient manner. This role is responsible for managing patient scheduling, maintaining medical records, processing prior authorizations, coordinating communication with patients, families, and healthcare providers, and supporting day-to-day clinical operations.
Role Classification: Non-technical
Roles and Responsibilities:
- Provide administrative support to the clinical team, including psychiatrists, nurse practitioners, and medical assistants.
- Coordinate with primary care providers (PCPs) to obtain patient records, lab results, and other required documentation.
- Assist with medication prior authorization requests.
- Prepare patient charts and documentation for appointments.
- Distribute intake and follow-up notes to PCPs as needed.
- Schedule and reschedule patient appointments.
- Provide backup support for medical assistants when required.
- Coordinate care with patients, families, healthcare providers, and the multidisciplinary care team.
- Support the delivery of high-quality, coordinated virtual care services.
- Maintain efficient patient flow and support implementation of care plans.
- Process incoming and outgoing calls in a professional and timely manner.
- Interpret and follow written and verbal instructions, schedules, and procedures.
- Perform other duties and responsibilities as assigned.
- Philippine Registered Nurse or Registered Pharmacist
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Knowledge of medical, behavioral health, and mental health terminology.
- Ability to maintain accurate patient records and document information clearly.
- Experience working in behavioral health and/or with older adults is preferred.
- Ability to follow established processes and work effectively in a fast-paced. healthcare environment.
- Amenable to work Monday to Friday on US business hours.
- Must be willing to work in Makati.
- Willing to work full-time onsite.
- Excellent communication (verbal, written, and presentation) and interpersonal skills are essential.