Customer Service Representative
About the role
Additional Information
To know more on this position or to schedule an interview please contact;
Monaliza Santiago
314-815-5414
Company Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Position Details:
Industry Manufacturing
Work Location Johnston IA 50131
Job Title Customer Service Representative (JDJP00008745)
Duration 1 Year (Strong possibility of extension)
Job Description
• Business casual environment and schedule will fall between 8am-5pm, Monday-Friday. Training is for 2-3 weeks.
• Will be completing about 60-80 inbound calls per day from customers who have accounts with client's Financial.
• Questions can be pertaining to due dates, confirmation of receipt of payment, questions on a statement, etc.
• There are a lot of online resources offered to customers, so individuals must be comfortable with referring to and using these resources to answer questions.
• These positions are to assist with the influx of calls with instalment products.
• Assignment extensions are possible depending on business need.
Qualifications
• Ideal candidates will have a Bachelor’s degree in Business or similar (or equivalent experience) and have direct call center experience within a financial services environment, but these are not an absolute requirement.
• Individuals with banking or financial services experience have been successful in this role.
• Open to seeing candidates with other types of customer service experience as well (coop or dealership, for example).
• Open to recent grads.
• Intermediate user of MS Office and have the ability to learn other systems quickly as they will need to learn systems specific to client's to be successful in the role.
• The ability to multitask, learn quickly, communicate well, listen to the customers and assess the customers’ needs is required.