Customer Service Representative (Level II)
About the role
Additional Information
To get further details or to apply for this position please contact:
Vishal Patel
vishal.npatel(at)collabera.com
Company Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Position Details:
Industry: Banking
Location: Plano, TX – 75024 & Fort Worth, TX – 76155
Job Title: Customer Service Representative (Level II)
Duration: 12+ Months (Could go beyond)
Qualifications
Job Description:
- Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Requires advanced knowledge of the organization, products and/or services.
- Must have good communication and problem-solving skills.
- May research issues or transfer to a research function.
- May involve cross selling or up selling of other financial products.
- Handles customer calls with somewhat more complexity.
- Generally has more than 1 year of experience.