About Tutor
We believe robots will be the next chapter in making physical labor safer and more affordable. But, nearly nine out of ten American factories and warehouses don’t have a single robot. Tutor Intelligence is changing that.
We build robots that go straight into real factories and warehouses, to do real work, with real impact. Our robot Cassie does back-breaking work, moving boxes, pallets, and bulk goods for family-owned manufacturers to some of the largest brands in the world. Our robot Sonny does handwork, using two arms to achieve human-like dexterity in picking and packing. Every robot learns on the job, and each one we deploy makes the next one more capable, more affordable, and faster to put to work.
Founded at MIT and headquartered in Watertown, MA, we do it all in-house: the robotics hardware, the machine learning, and the field deployment and service. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems.
Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world.
The Role
You'll take a robot fresh off the assembly line, power it up, bring every system to life, and own it until it's tested, documented and ready to ship. When it doesn't work, and some won't, you'll find out why with a meter and a schematic, fix it, and make sure it stays fixed.
This isn't a pass/fail checklist job. If you've commissioned, repaired or brought up complete machines (robots, packaging lines, AGVs, CNC or similar), this is your kind of work.
The robot is an autonomous palletizer: a collaborative robot arm on a battery-powered mobile base, with vacuum tooling, sensors and safety circuits. Every one you release goes to a real warehouse. You're the last set of hands before the customer.
What You'll Do
Receive robots from the line, inspect wiring workmanship and perform a safe first power-up
Bring up each subsystem: DC power and battery, CAN communications, robot arm and controller, mobile base and drives, sensors, vacuum and safety circuits
Load and verify software, firmware, calibrations and configurations using our tools and procedures
Run functional and final acceptance tests, including multi-hour continuous runs
Troubleshoot electrical, mechanical and configuration failures down to root cause
Repair within approved procedures, then retest to prove the fix
Tear down and bench-test returned parts to support failure analysis by our Quality & Reliability Engineer
Log failures, repairs and test results in our manufacturing system, tied to each robot's serial number
Prep robots for shipment: final checks, battery charge, arm stowing and paperwork
Bring recurring problems to Production Engineering and Quality so they get fixed at the source
Help train other technicians and build troubleshooting guides
Follow electrical safety, ESD, lithium battery and lockout procedures
What Success Looks Like
90 days: You bring up, test and release robots on your own, and your failure logs are clear enough that engineering can act on them without asking you twice.
1 year: You're the go-to troubleshooter on the floor. Robots you release don't come back for issues we should have caught, and the guides you've written help new techs get up to speed faster.
What You Bring
Hands-on experience troubleshooting and repairing complete machines: robots, industrial automation, field equipment or similar electromechanical systems
Experience bringing machines up or commissioning them, not only assembling or running checklists
Comfort reading electrical schematics, wiring diagrams and assembly drawings
Confident with a multimeter on power, wiring and signal problems
A sharp eye for wiring quality: crimps, ferrules, connector pins, strain relief and routing
Working knowledge of DC power, motors, actuators, sensors and connectors
A methodical approach: form a hypothesis, test it, find the cause, verify the repair
Clear notes and communication, including knowing the difference between a confirmed cause and a guess
Willingness to work extended hours during production pushes
Nice to Have
Military electronics, avionics or field service technician background
Cobot, AMR/AGV or battery-powered equipment experience
Oscilloscope or CAN bus tools
Basic Linux command line or networking
Uses AI tools like Claude or ChatGPT to troubleshoot, look things up or write up findings
IPC/WHMA-A-620 or similar wiring certification
Technical school, associate degree or equivalent experience
Why Join
Own the robot. You don't just run a step. You take a robot from first power-up to ready to ship.
Your fixes stick. Problems you find go to engineering and get fixed at the source, not worked around forever.
Grow your skills. Work alongside hardware and production engineers on robot arms, mobile bases, batteries and safety systems.
Real impact. Every robot you release goes to work at a customer site.
How We Work: Our Values in This Role
We hire against our values, and we'll interview you against them too. Here's what they look like in this seat:
Love of the Game. Getting a dead robot running again is the best part of your day.
Gumption. You don't wait for someone to tell you what's wrong. You grab the schematic and go find it.
Beginner's Mindset. You ask why it failed, not just how to get it running, and you learn every system on the robot.
Belief in Each Other. You write it down clearly so the next tech and the engineers can trust what you found.
Keep Moving Forward. When the line is pushing, you stay methodical and keep robots moving.
Customer Obsession. You're the last set of hands before the customer. Nothing leaves that you wouldn't put your name on.
Why Tutor?
Whether you’re designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn’t sit on a shelf. It shows up on real production floors, making physical work safer and more affordable.
Our team of 160+ is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other’s backs. If you love hard problems and creating things that didn’t exist before, you’ll fit right in.
Benefits
We take care of our team so they can do their best work. At Tutor, you’ll get:
- Fully employer-covered health insurance, so you’re protected without the premium.
- A managed 401(k) to help you plan for the future.
- Generous time off: unlimited PTO and all federal holidays off for full-time salaried employees, and 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees.
- Regular in-office meals and team social events throughout the year.
As Tutor grows, so will our benefits. We’re continuing to invest in ways to support our team at work and beyond.
Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.