Virtual Client Information Officer (vCIO)
About the role
Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive
We are seeking a highly qualified Virtual Client Information Officer (vCIO) to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.
Responsibilities
- Act as a strategic advisor, aligning client technology with business goals.
- Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders.
- Ensure client environments are secure, scalable, and optimized for performance and growth.
- Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards.
- Build and maintain strong client relationships, serving as the primary point of contact and escalation.
- Mentor internal team members and foster collaboration across departments.
- Identify gaps and partner with technical teams to scope and prioritize initiatives.
- Ensure alignment with industry best practices and regulatory requirements.
- Other duties as assigned
Requirements
- 5+ years of experience in IT consulting, account management, or technical leadership, ideally within the MSP space.
- Proven success in strategic IT planning, budgeting, and engaging with C-suite stakeholders.
- Strong business acumen with the ability to align technology with business strategy.
- Industry certifications (e.g., MCSA, VCP, CCNA) are a plus.
- Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred.
- Excellent multitasking, prioritization, and follow-through in a fast-paced, collaborative environment.
- Highly organized, detail-oriented, and self-motivated with minimal supervision.
- Expected schedule of approximately 47 hours per week, including occasional evening client dinners and events.
- Must be able to pass a background check and hold a valid U.S. driver’s license.
Benefits
Investing in Our Team is Key to Our Success!
Financial Benefits: We offer a comprehensive benefits package designed to support our employees’ financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.
Time Away from Work: Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.
Health and Wellness: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
Growth & Development: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
That's Not All: Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more!
Our Commitment to Inclusion:
Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.
The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.