Retail Customer Service Representative – Pop-Up Shops (Kelowna)

Kelowna, BC

About the role

When you join Okanagan College, you’re joining a team that’s transforming lives and communities.

Every course you create, every student you support and every connection you build, it all matters.

Be a part of a vibrant campus community, where the work you do every day truly makes a difference.

Salary Range: $26.05 to $29.74 hourly
Bargaining Unit: Support
Appointment Type: Non-Regular On-Call
Posting Closing Date: Open Until Filled

Special Instructions to Applicants:

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

Your Opportunity

Under the general supervision of the Retail Services & Logistics Manager, the Customer Service Representative (CSR) – Pop-Up Store (On-Call) supports Campus Store operations during peak periods and as scheduled. The position operates temporary Campus Store pop-up locations by distributing pre-packaged course material orders, stocking customer pick-up lockers, processing retail sales of Campus Store merchandise, and providing routine customer service to students, staff, and the public. The position maintains an organized and welcoming pick-up area and performs related duties as required.

Functions and Duties

Provides friendly and courteous customer service by greeting customers, answering routine questions regarding Campus Store products and services, and directing more complex inquiries to the appropriate staff member.
Distributes pre-packaged customer orders by verifying customer identity, locating prepared orders, and providing orders directly to customers or assisting with smart locker pick-up as required.
Loads and replenishes customer pick-up lockers with pre-packaged orders to support efficient self-service collection.
Processes retail sales of Campus Store merchandise, including clothing and other retail items, using the point-of-sale system; accepts electronic payments and follows established cash handling and transaction procedures.
Processes intercampus deliveries of merchandise and customer orders by unpacking, organizing, and storing in designated locations for pickup, while maintaining orderly stock and storage areas.
Sets up and maintains temporary Campus Store pop-up locations, ensuring merchandise is displayed neatly and the work area remains clean, organized, and welcoming.
Identifies routine issues such as missing orders, damaged merchandise, or customer concerns and refers unresolved matters to the Retail Services & Logistics Manager or designated Campus Store staff.
Performs general housekeeping duties to maintain a clean, safe, and organized work environment.
Performs other related duties as assigned.

Education and Experience

Completion of Grade 12 or equivalent.

One year of recent customer service, retail, cashier, or related experience.

Skills and Abilities

Demonstrates a strong commitment to customer service excellence and the delivery of a positive retail and customer pick-up experience.

Strong customer service and interpersonal skills with the ability to deal tactfully, diplomatically, and professionally with students, staff, clients, and the public.

Ability to build and maintain effective working relationships in a collaborative, team-oriented environment to support high levels of customer service.

Sales-oriented with the ability to identify opportunities to enhance customer experience, increase sales, and improve Campus Store services and merchandise offerings.

Adaptable and open to learning new systems, processes, products, and technologies.

Strong organizational skills with the ability to communicate promptly and effectively regarding operational issues, customer concerns, and service requirements.

Proficient using point-of-sale systems and standard office software; ability to troubleshoot routine system or data entry issues.

Ability to maintain a positive, professional, and customer-focused attitude in a dynamic work environment.

Ability to perform basic mathematical calculations accurately for cash handling, inventory, and retail transactions.

Physical ability to lift and move up to 30 pounds.

Excellent written and verbal communication skills.

Our Values

Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.

Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.

Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.

Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.

Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.

Distinction: We choose activities in which we can achieve excellence and positively impact society.

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].