Server

Position Summary

The Server is responsible for creating welcoming and memorable dining experiences by providing attentive, knowledgeable, and efficient service to guests. This role serves as an ambassador of the hotel's hospitality standards while supporting restaurant operations through strong teamwork, attention to detail, and a commitment to guest satisfaction.

Servers contribute directly to the success of the dining experience by ensuring guests feel welcomed, valued, and cared for throughout their visit. As an employee-owner, you'll understand how excellent service, operational efficiency, and teamwork contribute to the success of the restaurant and hotel as a whole.

What You'll Do

• Greet guests in a friendly and professional manner.
• Present menus, answer questions, and make food and beverage recommendations.
• Accurately enter orders and coordinate with kitchen and bar teams.
• Serve food and beverages according to established standards.
• Monitor guest satisfaction and respond promptly to requests and concerns.
• Process payments accurately and efficiently.
• Maintain cleanliness and organization of dining areas, service stations, and workspaces.
• Assist with opening, closing, and side work responsibilities.
• Follow food safety, sanitation, and alcohol service guidelines.
• Collaborate with teammates to support efficient operations and exceptional guest experiences.
• Contribute to a culture of accountability, teamwork, and shared success.

What We're Looking For

The ideal candidate is service-minded, dependable, and takes pride in creating positive experiences for guests and coworkers alike. Successful candidates understand that every interaction contributes to the hotel's reputation and success.

Candidates should be able to:

• Communicate professionally with guests and team members.
• Work efficiently in a fast-paced environment.
• Demonstrate strong attention to detail and accuracy.
• Prioritize competing tasks while maintaining service standards.
• Work collaboratively with teammates across departments.
• Maintain a high level of reliability, accountability, and professionalism.
• Handle guest concerns with professionalism and sound judgment.

Our Employee-Owner Culture

At Grand Gardner Hotel, employee ownership means more than a benefit. It means taking pride in your work, understanding how your role contributes to the guest experience, and recognizing the impact individual performance has on the success of the entire team. We believe the best results come from employees who work together, support one another, and share responsibility for creating an exceptional hotel experience.