Japanese Speaking Operations Specialist

BSD, South Tangerang · Central Jakarta

About the role

Are you someone who enjoys working with data, solving problems, and ensuring every detail is accurate? Do you thrive in a fast-paced environment where your work directly supports business operations and delivers exceptional service?

We're looking for a Japanese Speaker to join our Operations team. In this role, you'll support a variety of operational and administrative processes, helping ensure day-to-day business activities, documentation, records, and coordination are handled accurately, efficiently, and on time. Professional Japanese speaking ability is also required for this role, so if you’re confident communicating in Japanese, detail-oriented, and ready to take on a dynamic opportunity, we’d love to hear from you!

Key Responsibilities

Verify, process, and record business transactions and operational requests accurately and within agreed service levels.

Maintain accurate records, reports, and supporting documentation while ensuring data accuracy and integrity.

Investigate discrepancies, resolve exceptions, and follow up on outstanding items with relevant stakeholders.

Respond to internal and external enquiries professionally and within established turnaround times.

Collaborate with cross-functional teams to support daily business and operational activities.

Perform data validation, record checking, and administrative tasks to ensure operational accuracy and compliance.

Support ad hoc back-office activities and contribute to continuous process improvement initiatives.

Contribute to achieving team productivity, quality, and service performance targets.

Is this you?

Have completed Bachelor degree in any major.

Professional Japanese proficiency (JLPT N1–N4) is required.

English proficiency of CEFR B2 or above

Willing to work on a rotating roster, including overnight shifts, weekends, and public holidays

Willing to be based in BSD and/or Jakarta

Strong attention to detail with the ability to manage high volumes of work accurately

Good analytical and problem-solving skills

Strong organizational and time management skills

Excellent communication skills and the ability to collaborate with multiple stakeholders

Familiarity with ERP systems is a plus.

Experience working in a BPO, shared services, or multinational environment

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality!