AI Solutions Analyst

About REAL

REAL is building an AI Execution Platform for enterprise real estate organizations.

Our platform transforms fragmented business and financial data into connected intelligence, enabling customers to automate complex workflows, improve operational accuracy, and make better business decisions.

At REAL, you’ll work with cutting-edge AI technology, enterprise customers, and a product that is redefining how commercial real estate organizations operate.

REAL Values
Ownership: We take responsibility and move decisively.

Clarity: We simplify complexity to deliver meaningful impact.

Accuracy: Precision matters in everything we build.

Velocity: We work with urgency and intent.

Partnership: We collaborate closely with customers and teammates.

Role Overview

As an AI Solutions Analyst at REAL, you’ll work at the intersection of AI, Product, Data, and Customer Success.

You'll play a key role in ensuring our AI platform delivers accurate, reliable, and high-quality results while helping bring its capabilities to life for enterprise customers.

This is a hands-on role that combines analytical thinking, business understanding, and technical curiosity. You'll evaluate AI-generated outputs, configure product environments, prepare customer demos, and work closely with Product and Engineering to continuously improve our platform.

What you'll do

• Become an expert in REAL’s AI platform and customer workflows.
• Evaluate AI-generated outputs to ensure accuracy, quality, and reliability.
• Test product functionality, identify issues, and investigate complex customer scenarios.
• Configure and customize product environments based on customer needs.
• Build and prepare demo environments that showcase REAL’s capabilities to potential customers.
• Analyze business and product data to identify gaps and improvement opportunities.
• Collaborate closely with Product, Engineering, and customer-facing teams to improve product quality and customer experience.
• Support customer onboarding, product configurations, and new use cases.

Requirements

What We’re Looking For

• 2–5 years of experience in one or more of the following:
• Product / Business / QA Analyst
• Technical Product Support
• Solutions Consultant
• Product / FinTech Operations
• Implementation Consultant
• Experience working with SaaS or enterprise software.
• Strong analytical skills and confidence working with numbers, data, and business metrics.
• Excellent English (written and spoken) — mandatory.
• Ability to understand complex business workflows and translate them into scalable product solutions.
• Experience identifying product issues and recommending improvements.
• Comfortable performing product validation and investigating functional issues.
• Excellent communication skills and ability to collaborate across Product, Engineering, AI, and Customer Success teams.
• High attention to detail and strong ownership.

Nice to Have

• Experience in FinTech, Payments, Banking, Financial Services, ERP, or Enterprise SaaS.
• Experience with AI products or LLM-based platforms.
• Experience working with enterprise customers.
• Experience using SQL, Excel, Google Sheets, or BI tools.
• Background in accounting, finance, or business analysis.