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Sales Manager – AI & Contact Center Solutions

Idt

Guatemala City

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About the role

Net2phone is seeking an AI Agent Sales Lead to drive the go-to-market strategy and revenue growth of its new AI Agent product. This role combines strong commercial leadership with a solid understanding of artificial intelligence and
conversational technologies.
 
The ideal candidate will build and lead a specialized sales team, define the sales strategy for this new product line, and act as a subject-matter expert who can credibly speak to prospects and partners about AI-driven customer engagement.

Key Responsibilities:

  • Lead, coach, and grow a sales team dedicated to selling the AI Agent product across phone, chat, and other
    supported channels.
  • Define and execute the go-to-market and sales strategy for AI Agent, including pricing positioning, target segments,
    and sales playbooks.
  • Set individual and team sales targets, track pipeline health, and report on performance against revenue goals.
  • Act as a product and AI subject-matter expert in customer and partner conversations, presentations, and demos.
  • Translate the AI Agent products technical capabilities (natural language processing, conversational AI, automation)
    into clear business value for prospects.
  • Collaborate closely with Product, Marketing, and Customer Success teams to align messaging, gather market
    feedback, and refine the product roadmap.
  • Develop training materials and enablement programs to ensure the sales team can effectively position AI Agent
    against competitors.
  • Build and manage a pipeline of enterprise and mid-market prospects, including direct involvement in complex or
    strategic deals.
  • Monitor market trends in conversational AI and customer experience automation to keep the sales approach
    current and competitive.
  • Establish KPIs and reporting cadences for the AI Agent sales function and present results to senior leadership.

    • We Offer:

    • Competitive salary
    • Bonuses
    • A great and positive workplace
    • Parking Subsidy
    • Life and Medical Insurance
    • Benefits and Discounts
    • Growth opportunities
    • Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)